Talent Development

What Every JMU Supervisor Needs to Know (TD2104)

Thu, 9 Nov 2017 9:00 AM - 11:30 AM

Session: 6 of 8

Location: Pathways Training Center, Wine-Price


Difficult Conversations

This session focuses on the 'nuts and bolts' of handling conflict effectively. You will learn to have the right perspective on conflict, ask the right questions and use the right words so that conflict becomes a productive part of building relationships, rather than something to be avoided.


  • Be introduced to the Harvard Project on Negotiation and Difficult Conversations model
  • Analyze their approach to personal and work related difficult conversations to make conflict more productive
  • Learn practical steps to help make challenging conversations more productive while protecting the relationship

This workshop is based on the book, Difficult Conversations, by Douglas Stone, Bruce Patton, Sheila Heen and Roger Fisher.

Presented by: Julie Byers, Benefits Administrator and Jennifer Kester, Assistant Director of Recruitment and Employment, HR

Back to Top