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Counseling Center

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Counseling Center Frequently Asked Questions


General Questions

Questions About Appointments

Questions About Our Services



General Questions

Who is seen at the CC?

We provide services to full-time JMU students (12 credits for undergraduate students and 6 credits for graduate students) at no charge.

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Are there costs for any of the clinical services?

Our clinical services are available to enrolled JMU students at no charge.

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Will my parents or anyone else know that I came to the Counseling Center?

The only times that we will ever release your information is when you give us permission or where it is mandated by law. Exceptions to confidentiality include reasonable suspicion of child or vulnerable adult abuse, imminent risk to your life or someone else’s life, parental notification if you meet criteria for involuntary hospitalization, or if a judge court orders your records to be released. Additionally, if you are under 18 and your parents request your treatment records, we have to disclose them.

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Where should I park?

Finding available parking can be challenging. Please factor that into your travel plan so that you arrive on time for your appointment. The Mason Street parking deck is the most convenient. However, there are other options. You can find out more information about directions and parking on our Drive Directions page. You can find information about additional parking on campus through this parking map.

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Can I get a letter for my professor?

You should discuss this request with your provider.

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Who are the clinicians at the Counseling Center?

Senior clinical staff members are licensed or license-eligible in the Commonwealth of Virginia as clinical psychologists or professional counselors. In addition to the senior permanent staff, our staff includes a variety of clinicians-in-training (e.g. doctoral interns, post-doctoral residents, masters level externs and residents, and masters and doctoral level practicum students) as well as part-time staff.

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Questions About Appointments

Can I be seen today?

Yes! In order to access CC services, you need to attend an IA appointment first. We have IA walk-in hours Monday through Friday 10:00 to 3:00 pm. Students experiencing a mental health emergency can be seen Monday through Friday 8:00 AM to 5:00 PM, typically within 30 minutes of checking in at the front desk.

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What can I expect during my first appointment?

The entire process takes approximately 60 -90 minutes, depending on how busy we are. That includes the time you need to check-in, complete the paperwork, and the time needed for the actual initial appointment. You will meet with a clinician to discuss your concerns. They will ask you some questions related to your history and what prompted you to make an appointment. You will likely receive a referral at the end of that appointment. The referral could be to a CC service, a campus resource, or a Harrisonburg community provider.

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Do you have session limits?

There are no session limits. However, in order to meet clinical demand, the CC works from a brief treatment model. Most of our clients are seen between 3-5 sessions.

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Can I make an appointment for my friend or my child?

There is no need to call to make an appointment. We have walk-in hours for IAs, Monday through Friday 10:00 AM to 3:00 PM. Make sure to check out or tips for referring someone to counseling.

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If the university is closed for snow, is my appointment cancelled?

If the university is closed, your appointment is cancelled. If you were scheduled for your first appointment, the front desk will call you to reschedule. If you are already working with one of our clinicians, email or call them to reschedule.

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Questions About Our Services

Can I get a refill of my medication?

If you are seen by a Counseling Center psychiatric provider, call our front desk at 540-568-6552 to request a refill. If you see a provider back home or in the community, you’ll need to contact them for the refill.

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Do you prescribe ADHD medication?

Counseling Center psychiatric providers do not prescribe ADHD medication. You will need to become established with an off-campus provider.

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Do you do any testing for ADHD or learning disabilities?

We do not provide ADHD or learning disability assessments. You can obtain a free on-campus screening at Office of Disability Services or schedule a thorough assessment, which is needed for accommodation documentation from a local provider.

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Can I see the therapy dogs?

The therapy dogs are available for goal-oriented animal assisted therapy and outreach events on campus. Unfortunately, because they are so busy, they are not available for unscheduled visits.

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Can I use the Oasis/Studio?

The self-care spaces are available to all students, faculty and staff members. Before using these spaces, please come to the front desk to sign in with your JACard and watch a short orientation video. Please note that use of The Oasis will be limited to 2-hours per day.

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