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Computing HelpDesk

Hours:
Mon-Thu: 8:00am - 9:00pm
Friday: 8:00am - 5:00pm
Saturday: Closed
Sunday: 3:00pm - 9:00pm
(when classes are in session)

Exceptions:
Follows JMU's schedule for inclement weather. 
Exceptions for Academic Year 2012-2013

JMU Recommended Software




7/1/2012

JMU Information Technology updates the list of campus "Recommended software" on an academic calendar year basis. In general, the Computing HelpDesk supports the version listed and the previous major version, for example, Internet Explorer 9 and Internet Explorer 8.

Windows Software

Macintosh Software

An "x" indicates listed and more recent updates of that version (e.g. 1.2x means version 1.2.0, 1.2.1, 1.2.2 etc.)

Windows SoftwareRecommendations
Operating System

Windows 7 Enterprise for JMU-owned computers

Windows 7 Professional, Ultimate or Home Premium for student-owned computers
Office Application

Microsoft Office Professional Plus 2010
Mail Client

For Microsoft Exchange (faculty and staff)

For Live@edu (students and alumni)
Browser Internet Explorer 9.0
Firefox 10 ESR for JMU-owned computers
Firefox 12 or most recent version for student-owned computers
File Transfer WinSCP 4.3.7 
Antivirus Symantec Endpoint Protection 11.x
Terminal Communications PuTTY 0.62

Visit Hardware / Software Support Plan for additional information on the software lifecycle support of the PC Operating System and Office applications.


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An "x" indicates listed and more recent incremental updates of that version (e.g. 1.2x means version 1.2.0, 1.2.3.4, etc.)

Macintosh SoftwareRecommendations
Operating System Mac OS X 10
Office Application Microsoft Office 2011
Mail Client

For Microsoft Exchange (faculty and staff)

For Live@edu (students and alumni)

Live@edu - web-based access
Browser Safari 5.x
Firefox 10 ESR for JMU-owned computers
File Transfer Fetch 5.7
Antivirus Symantec Endpoint Protection 11.x
Terminal Communications OSX-provided telnet and ssh

Visit Hardware / Software Support Plan for additional information on the software lifecycle support of the Mac Operating System and Office applications.


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