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Computing HelpDesk

Hours:
Mon-Thu: 8:00am - 9:00pm
Friday: 8:00am - 5:00pm
Saturday: Closed
Sunday: 3:00pm - 9:00pm
(when classes are in session)

Exceptions:
Follows JMU's schedule for inclement weather. 
Exceptions for Academic Year 2011-2012

JMU Recommended Software




7/1/2011

JMU Information Technology updates the list of campus "Recommended software" on an academic calendar year basis. In general, the Computing HelpDesk supports the version listed and the previous major version, for example, Internet Explorer 8 and Internet Explorer 7.

Windows Software

Macintosh Software

An "x" indicates listed and more recent updates of that version (e.g. 1.2x means version 1.2.0, 1.2.1, 1.2.2 etc.)

Windows SoftwareRecommendations
Operating System

Windows 7 Enterprise on JMU-owned computers

Windows 7 Ultimate and Professional on student-owned computers
Office Application

Microsoft Office 2010 Enterprise on JMU-owned computers

Microsoft Office 2010 Professional Plus on student-owned computers
Mail Client

For Microsoft Exchange (faculty and staff)

For Live@edu (students and alumni)
Browser Internet Explorer 8.0
Firefox 3.6x
File Transfer WinSCP 4.3.3 
Antivirus Symantec Endpoint Protection 11.x
Terminal Communications PuTTY 0.60

Visit Hardware / Software Support Plan for additional information on the software lifecycle support of the PC Operating System and Office applications.


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An "x" indicates listed and more recent incremental updates of that version (e.g. 1.2x means version 1.2.0, 1.2.3.4, etc.)

Macintosh SoftwareRecommendations
Operating System Mac OS X 10.6 Snow Leopard
Office Application Microsoft Office 2011
Mail Client

For Microsoft Exchange (faculty and staff)

For Live@edu (students and alumni)

Live@edu - web-based access
Browser Safari 5.x
Firefox 3.6x
File Transfer Fetch 5.6
Antivirus Symantec Endpoint Protection 11.x
Terminal Communications OSX-provided telnet and ssh

Visit Hardware / Software Support Plan for additional information on the software lifecycle support of the Mac Operating System and Office applications.


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