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Information Technology Help Desk

Mon -Thu: 8:00am -9:00 pm
Friday: 8:00am - 5:00pm
Saturday: Closed
Sunday: 3:00pm - 9:00pm

(when classes are in session)

Exceptions for the year


JMU Recommended Software




7/1/2013

JMU Information Technology updates the list of campus "Recommended software" on an academic calendar year basis. In general, the Information Technology Help Desk supports the version listed and the previous major version, for example, Internet Explorer 10 and Internet Explorer 9.

Windows Software

Macintosh Software

An "x" indicates listed and more recent updates of that version (e.g. 1.2x means version 1.2.0, 1.2.1, 1.2.2 etc.)

Windows SoftwareRecommendations
Operating System

Windows 7 Enterprise for JMU-owned computers (Windows 8 if there is pressing academic or business need)

Windows 8 Professional for student-owned computers

Office Application

Microsoft Office 2013 Professional Plus for JMU-owned computers

Microsoft Office 365 (Office 2013 applications) for student-owned computers

Mail Client

For Microsoft Exchange (faculty and staff)

For Dukes e-mail (students and alumni)
Browser Internet Explorer 9.0
Firefox 17 ESR for JMU-owned computers
Firefox 21 or most recent version for student-owned computers
File Transfer WinSCP 5.1.5 
Antivirus Symantec Endpoint Protection 12.x
Terminal Communications PuTTY 0.62

Visit Hardware / Software Support Plan for additional information on the software lifecycle support of the PC Operating System and Office applications.


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An "x" indicates listed and more recent incremental updates of that version (e.g. 1.2x means version 1.2.0, 1.2.3.4, etc.)

Macintosh SoftwareRecommendations
Operating System Mac OS X 10.8 (Mountain Lion)
Office Application

Microsoft Office 2011 for JMU-owned computers

Microsoft Office 365 (Office 2011 applications) for student-owned computers

Mail Client

For Microsoft Exchange (faculty and staff)

For Dukes e-mail (students and alumni)

Browser Safari 5.x
Firefox 17 ESR for JMU-owned computers
File Transfer Fetch 5.7
Antivirus Symantec Endpoint Protection 11.x
Terminal Communications OSX-provided telnet and ssh

Visit Hardware / Software Support Plan for additional information on the software lifecycle support of the Mac Operating System and Office applications.


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