A-to-Z Index

SSL VPN FAQs

When do I need to use the SSL VPN Service?

Anyone needing to access licensed library resources from off campus will need to use either Network Connect via SSLVPN OR the library's proxy server.  Also, individuals who need access to a network file storage, private server or services typically restricted to JMU on-campus access can use SSL VPN for access.

Some services will not be available from off-campus, even with the SSL VPN Service. 

Can I use the SSL VPN Service with any Internet Service Provider (ISP)?

Yes.  If you have questions about compatibility, contact your ISP.

How can I use the SSLVPN service to access library resources from off-campus?

To access library resources from off-campus, you must use Network Connect, which is available after you log in to SSLVPN.  Look for a "Start" button near the bottom of the screen.  The first time you use Network Connect, it may take a few moments to install and you may need to allow it to make changes to your computer.  If you are unable to use Network Connect, please try configuring your web browser to use the library's proxy server.

What is the difference between the SSLVPN service and Network Connect?

SSLVPN is where you log in to be able to access a variety of services, including network file storage, private servers, and services like Network Connect.

If I use the SSL VPN service from an on-campus wired or wireless
connection, will I receive the exact same experience and access as if I
connected through SSL VPN from off-campus?

For the most part, the answer is yes.  Most people will experience the
same from on-campus as off.  The caveat and the exception are:

Caveat: Using the Web Browse method, you have to be careful not to navigate
away from within the SSL VPN web page (opening up a new tab/window and
connecting directly to a resource; typing a URL in the address bar rather
than the browse text box on the window).  But otherwise, they should be the
same.

Exception: Certain groups have restricted elevated access. There are some
applications that are not accessible from the JMU Official Wireless network,
even while using the SSL VPN.  These people will have more access from
off-campus or from the wired campus network than from the JMU Official
Wireless network.