A-to-Z Index

SSL VPN FAQs

  1. When do I need to use the SSL VPN Service?
  2. Anyone needing to access licensed library resources from off campus will need to use either Junos Pulse via SSL VPN -OR- the library's proxy server.  Also, individuals who need access to a network file storage, private server or services typically restricted to JMU on-campus access can use SSL VPN for access.  SharePoint is also available off-campus using Junos Pulse.

    Some services will not be available from off-campus, even with the SSL VPN Service. 

  3. Can I use the SSL VPN Service with any Internet Service Provider (ISP)?
  4. Yes.  If you have questions about compatibility, contact your ISP.

  5. What platforms (browsers and operating systems) work with the SSL VPN ?
    • Web and Bookmarks
      • The web portion of the ssl vpn should be compatible with any modern web browser.  
    • Junos Pulse
      • Windows Vista through Windows 8.1
      • OS X 10.7.3 through OS X 10.9.x
  6. How can I use the SSLVPN service to access library resources from off-campus?
  7. To access library resources from off-campus, use Junos Pulse, which is available after you log in to SSLVPN.  Look for a "Start" button near the bottom of the screen. The first time you use Junos Pulse, it may take a few moments to install and you may need to allow it to make changes to your computer.  If you are unable to use Junos Pulse, please try configuring your web browser to use the library's proxy server.

  8. What is the difference between the SSLVPN service and Junos Pulse?
  9. SSLVPN is where you log in to be able to access a variety of services, including network file storage, private servers, and services like Junos Pulse.

  10. Is SharePoint accessible from off-campus?
  11. Yes, using Junos Pulse, which is available after you log in to SSLVPN.  Look for a "Start" button near the bottom of the screen.  The first time you use Junos Pulse, it may take a few moments to install and you may need to allow it to make changes to your computer.

  12. If I use the SSL VPN service from an on-campus wired or wireless
    connection, will I receive the exact same experience and access as if I
    connected through SSL VPN from off-campus?

  13. For the most part, the answer is yes.  Most people will experience the
    same from on-campus as off.  The caveat and the exception are:

    Caveat: Using the Web Browse method, you have to be careful not to navigate
    away from within the SSL VPN web page (opening up a new tab/window and
    connecting directly to a resource; typing a URL in the address bar rather
    than the browse text box on the window).  But otherwise, they should be the
    same.

    Exception: Certain groups have restricted elevated access. There are some
    applications that are not accessible from the JMU Official Wireless network,
    even while using the SSL VPN.  These people will have more access from
    off-campus or from the wired campus network than from the JMU Official
    Wireless network.