Multifactor Authentication (MFA) is an additional security measure to protect your intellectual property, personal information, and JMU’s data. MFA adds a step to the log-in process used to access some of JMU’s resources by requiring an individual, after entering their e-ID and password, to prove their identity by responding to a prompt on a mobile device, landline, tablet or token.

Who can use this Service?

JMU faculty, students, and staff who need access to JMU’s network and resources

Where can I get Help/Support?

Information Technology Help Desk at (540) 568-3555 or helpdesk@jmu.edu


What is Multi-factor  Authentication (MFA)?

Why Do I need to use MFA?

Am I required to use two-factor authentication?

How does multi-factor authentication (MFA) work?

What devices can I use?

How do I add a new device or manage an existing one?

How long does it take to enroll/register a defice for MFA?

How many devices can I add?

Do I need to have a smartphone to use MFA?

What if I forget my smartphone at home?

What happens if I lose my phone?

What happens if I upgrade or replace my phone with the same number?

Does it cost me money to authenticate with my phone?

What if I don’t have a data plan on my phone?

How long will my authentication last?

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