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Computing HelpDesk

Hours:
Mon-Thu: 8:00am - 9:00pm
Friday: 8:00am - 5:00pm
Saturday: Closed
Sunday: 3:00pm - 9:00pm
(when classes are in session)

Exceptions:
Follows JMU's schedule for inclement weather
Exceptions for Academic Year 2012-2013

 

StartSafe - Without these initial steps, your computer is almost guaranteed to be infected and your information compromised

 

Click the link below corresponding to your situation to determine the proper StartSafe steps:

 

 

 


 

Optional Risk Reduction Measures that will protect you and your computer even more

The steps described in the sections above are the absolute minimum steps required for all computers. If they are not done, the computer is almost certain to be infected and compromised. These steps are equivalent to buckling a seat belt before driving. The following steps are more advanced, requiring additional computer knowledge and/or a willingness to trade some convenience, time, or functionality for additional risk reduction. These steps are oriented toward individuals more proficient with computers or as guidelines for support staff implementing organizational standards.

Intermediate Risk Reduction Measures

 

Advanced Risk Reduction Measures

Generally harder to accomplish and more visible than the intermediate steps

  • Monitor system and application logs for unusual activity. This is best done with automated log parsing and reporting tools.