Computing HelpDesk Summer Hours: starting May 6th
Mon-Thu: 8:00am - 9:00pm
Friday: 8:00am - noon
Sunday: 3:00pm - 9:00pm
(when classes are in session)
Exceptions to the schedule
Windows 7 Planning - FAQs
You need to
Who will conduct testing?
How do I access the software for testing?
What compatibility issues or problems have we encountered in our testing?
How can I get additional information or assistance with conducting testing in my department?
submit a request form to be contacted with additional information or testing assistance and we will forward your request to the appropriate contact for follow-up. SUPPORT & AVAILABILITY
When will JMU IT begin providing training and support for Windows 7?
IT Training will begin to provide training enrollment for Windows 7 on July 1, 2010
Desktop Services will begin installing Windows 7 on new and transferred computers that meet minimum specifications by request on July 2, 2010 and by default on January 1, 2011.
HelpDesk will begin providing full support on July 1, 2010.
When will Windows 7 be available in computing labs and technology classrooms?
When does it become the "recommended version" for JMU?
How long will currently JMU-supported versions remain available for installation and support?
January 1, 2011 (exceptions will be made for computers that do not meet minimum specifications for Windows 7)
How can I get Windows 7 for installation on my JMU-owned or personal computer?
Through our Microsoft Campus Agreement, Windows 7 is available as a free upgrade on JMU-owned computers. Faculty and staff may request an upgrade by contacting the Computing Helpdesk at 568-3555.
The following versions are available for purchase from the JMU Bookstore through our Student Select Agreement:
Windows 7 Professional upgrade 32-bit: $90
Windows 7 Ultimate upgrade 32-bit: $139
What is our campus-wide deployment strategy?
There are no plans for a coordinated campus rollout; deployment will be through attrition and upon request.
Once Windows 7 becomes the recommended version, it will be available by request on all new and transferred computers that meet the
. minimum hardware requirements
What versions will we recommend?
Professional and Ultimate for personally-owned computers
Enterprise (64-bit support to begin fall 2010) for JMU-owned computers
No support will be provided for Starter versions. Assistance for Home versions on personally-owned systems will be provided on a case-by-case basis.
No support will be provided for installing Windows 7 on personally-owned computers.
The 32-bit versions of Windows 7 are recommended for computers with 4GB RAM or less. The 64-bit versions provide support for > 4GB RAM and 64-bit native applications, HOWEVER, some software and hardware may not function correctly nor have compatible drivers available. See Microsoft's 32 and 64-bit FAQs, our
JMU testing pages
or consult the software/hardware vendor for details.
What is our recommended minimum computer configuration?
JMU Minimum Recommendations:
50 GB hard disk free
New computer purchases - Consistent with
Windows 7 Planning Home Compatibility & Testing Resources