A-to-Z Index

Computing Homepage

Information Technology Help Desk

Mon -Thu: 8:00am -9:00 pm
Friday: 8:00am - 5:00pm
Saturday: Closed
Sunday: 3:00pm - 9:00pm

(when classes are in session)

Exceptions for the year


Windows 7 Planning - FAQs

 

TESTING
Who will conduct testing?
How do I access the software for testing?
What compatibility issues or problems have we encountered in our testing?
How can I get additional information or assistance with conducting testing in my department?
  • Please submit a request form to be contacted with additional information or testing assistance and we will forward your request to the appropriate contact for follow-up.


SUPPORT & AVAILABILITY
When will JMU IT begin providing training and support for Windows 7?
  • IT Training will begin to provide training enrollment for Windows 7 on July 1, 2010

  • Desktop Services will begin installing Windows 7 on new and transferred computers that meet minimum specifications by request on July 2, 2010 and by default on January 1, 2011.

  • HelpDesk will begin providing full support on July 1, 2010.
When will Windows 7 be available in computing labs and technology classrooms?
When does it become the "recommended version" for JMU?
  • July 1, 2010.
How long will currently JMU-supported versions remain available for installation and support?
  • Windows XP
    • January 1, 2011 (exceptions will be made for computers that do not meet minimum specifications for Windows 7)
  • Windows Vista
    • January 1, 2011
How can I get Windows 7 for installation on my JMU-owned or personal computer?
  • Through our Microsoft Campus Agreement, Windows 7 is available as a free upgrade on JMU-owned computers. Faculty and staff may request an upgrade by contacting the Computing Helpdesk at 568-3555.

  • The following versions are available for purchase from the JMU Bookstore through our Student Select Agreement:
    • Windows 7 Professional upgrade 32-bit: $90
    • Windows 7 Ultimate upgrade 32-bit: $139


DEPLOYMENT
What is our campus-wide deployment strategy?
  • There are no plans for a coordinated campus rollout; deployment will be through attrition and upon request.

  • Once Windows 7 becomes the recommended version, it will be available by request on all new and transferred computers that meet the minimum hardware requirements.
What versions will we recommend?
  • Professional and Ultimate for personally-owned computers

  • 32-bit Enterprise (64-bit support to begin fall 2010) for JMU-owned computers

  • No support will be provided for Starter versions. Assistance for Home versions on personally-owned systems will be provided on a case-by-case basis.

  • No support will be provided for installing Windows 7 on personally-owned computers.

Note: The 32-bit versions of Windows 7 are recommended for computers with 4GB RAM or less. The 64-bit versions provide support for > 4GB RAM and 64-bit native applications, HOWEVER, some software and hardware may not function correctly nor have compatible drivers available. See Microsoft's 32 and 64-bit FAQs, our JMU testing pages or consult the software/hardware vendor for details.

What is our recommended minimum computer configuration?
  • JMU Minimum Recommendations:
    • 2GHz CPU
    • 2GB RAM
    • 50 GB hard disk free
  • New computer purchases - Consistent with JMU configurations

 

Windows 7 Planning Home
Compatibility & Testing
Resources