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Computing HelpDesk

Summer Hours: starting May 6th
Mon-Thu: 8:00am - 9:00pm
Friday: 8:00am - noon
Saturday: Closed
Sunday: 3:00pm - 9:00pm
(when classes are in session)

Exceptions to the schedule

Office 2011 Mac Planning - Details




TESTING
Who will conduct testing?
How do I access the software for testing?
What compatibility issues or problems have we encountered in our testing?
How can I get additional information or assistance with conducting testing in my department?
What needs to be tested?


SUPPORT AVAILABILITY
When will JMU IT begin providing training, support, and installation services?
When will Office 2011 be available in computing labs and technology classrooms?
When does Office 2011 become the "recommended version" for JMU?
How long will the currently JMU-supported versions remain available for installation and support?


DEPLOYMENT
When and where will piloting be done?
What is our campus-wide deployment strategy?
What versions will be recommended?
What is the minimum recommended computer configuration?
What components will be supported through the HelpDesk and IT Training?
What components will be included with the standard JMU installation?
What versions will be available for personal purchase from the JMU Bookstore through the Microsoft Select Agreement?
Will Office 2011 be available for "Work-at-home"?
Are there hardware compatibility issues?



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