Overview

The SSL VPN service provides remote (off-campus) access to JMU systems and services that are not directly accessible through the Internet. Students and employees can access Library resources and databases by default. Access to other systems or network file storage requires additional approval.


SSL VPN Options:

  • Pulse Secure- places your computer on the JMU network with a JMU IP address. While connected, all network traffic is routed through JMU’s network. 
  • File Access- allows access to on-campus network file storage from off-campus (access to employee network file storage on the N: drive) through a web interface.
  • Browse and Web Bookmarks- provide quick access to restricted web applications. Only the network traffic associated with the web application is routed through JMU's network, allowing direct network connections to other resources. 
  • Terminal Session- provides Secure Shell (SSH) access to UNIX servers and allows Windows Terminal Services connections. 
Who can use this Service?

JMU students, faculty, staff and affiliates.

How can I get this Service?

Access to Library resources and databases
JMU students, faculty, and staff have access to Library resources and databases by default.

Access to other systems
Access to systems such as the N: drive, other network file storage, and PeopleSoft applications requires additional approval.  To obtain access, a Project Initiation Questionnaire (PIQ) must be completed. Authorization by the employee’s supervisor and HR is required. 

Where can I get Help/Support?

Accessing SSL VPN with Pulse Secure

Accessing SSL VPN from a web browser

  • Open a web browser to https://sslvpn.jmu.edu
  • Enter your JMU eID and password in the appropriate fields
  • In the "Secondary password from Duo" field, do one of the following:
    • Type push to receive a push notification
    • Type sms1 to receive a set of passcodes via SMS
    • Enter the passcode generated by the Duo Mobile app
    • Touch your Yubikey token
  • Click the "Sign In" button
  • If you receive an Internet Security box from Juniper Networks, click "Allow"

 

 

Information Technology Help Desk at (540) 568-3555 or helpdesk@jmu.edu

FAQs

When do I need to use the SSL VPN service?
Anyone needing to access licensed library resources from off campus will need to use either Pulse Secure or the library's proxy server.  Also, individuals who need access to network file storage, private server or services typically restricted to JMU on-campus access can use SSL VPN for access.  Some services will not be available from off-campus, even with the SSL VPN.

Can I use the SSL VPN service with any Internet Service Provider (ISP)?
Yes.  If you have questions about compatibility, contact your ISP.

How can I use the SSL VPN service to access library resources from off-campus?
Choose one of the connection methods listed on the libraries "Connect..." resource page at https://www.lib.jmu.edu/connect.

What should I enter as the secondary password when I log in to SSL VPN?
The secondary password is used for the Duo secondary authentication method. Type in one of these words or the actual passcode:

  • push (to receive a push notification to your cell phone)
  • sms1 (to receive a set of passcodes via SMS text messaging)
  • passcode generated by: the number from the Duo Mobile app on your smart device or JMU Duo-branded hardware token; or by touching a JMU Yubikey token

 

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