Using Pulse Secure places your computer on the JMU network with a JMU IP address. This is necessary to access certain JMU resources from off-campus. While connected, all network traffic ­to and from your computer is routed through JMU’s network.

The following methods install the Pulse Secure client on your computer, allowing it to be launched subsequently without logging in to https://sslvpn.jmu.edu through a web browser. For personally-owned computers and computers that are not managed by JMU, the client must be downloaded and manually installed. For JMU-owned and managed computers, automated installation is available. Windows and Mac instructions are provided for each of these options.

Manual Installation for personally-owned or non-managed (Windows or Mac) JMU computers. You will need to know your administrator credentials. If you are installing on your personal computer, these may be the username and password for your main computer account. 

Windows – manual install

From the available software  page, click on the operating system that corresponds to your computer and then click on the Pulse Secure Installer link.  Choose “Run” when prompted or choose "Save File" to save the file (example file name: ps-pulse-win-5.1r10.0-b61733-64bitinstaller.msi) to your computer and then navigate to that location. Double-click the file to begin the installation.  Proceed with the following steps.

Click Next

Click Install

Authenticate with your administrator credentials if prompted. Click Finish to close installer

Launch Pulse Secure by double-clicking this icon in the System Tray area (bottom right of screen)

Click the + sign to add a new connection

Name the connection JMU SSL VPN and for Server URL enter https://sslvpn.jmu.edu

Click Connect

In the future when the client launches, click Connect beside of JMU SSL VPN

Enter your eID and eID password in the appropriate fields. 

Click Connect

At the “Secondary Password” prompt:

  • Type push to receive a push notification
  • Type sms1 to receive a set of passcodes via SMS
  • Enter a passcode generated by:  the Duo Mobile app on your smart device or a JMU Duo-branded hardware token, or by touching a JMU Yubikey token

If you receive an Internet Security box from Juniper Networks, click "Allow"

After successfully connecting, you should see a window that shows you are Connected and gives you the Disconnect button option. Clicking Disconnect will end your SSL VPN session

This icon should appear illuminated in the System Tray if connected

This is the same icon (without the green arrow) when disconnected. Right-clicking on this icon will allow you to connect to or disconnect from the SSL VPN. Optionally, to reconnect, you can click Start, All Programs (or All Apps), and then Pulse Secure

Mac – manual install

Navigate to http://www.jmu.edu/computing/download, click on the operating system that corresponds to your computer and then click on the Pulse Secure Installer link to download the installation file (example file name: ps-pulse-mac-5.1r10.0-b61733-installer.dmg file.

After downloading the .dmg installer file, double-click the file to open it

Double-click JunosPulse.pkg to launch the installation

Note: If you get a pop-up message that states: "JunosPulse.mpkg (or JuniperSetupClientInstaller.mpkg) can't be opened because it is from an unidentified developer", click OK. Then, open System Preferences and click Security & Privacy. Click on the lock to make changes if necessary (this will require your administrator credentials). Make sure that Allow apps downloaded from: is set to Anywhere (it is recommended to change this setting back after installation). You should now be able to double-click JunosPulse.pkg to launch the installation

Follow the installer prompts and click Install

Type your administrator credentials in the box that appears

When the installation completes, click Close

There will now be a Pulse Secure icon in your menu bar near the time. Click on the icon and then Open Pulse Secure

Click the + sign in the lower left corner of the window and name the connection JMU SSL VPN and for URL Server enter:

https://sslvpn.jmu.edu

Click Connect

For future connections click the Pulse Secure icon in your menu bar near the time and then highlight JMU (sslvpn.jmu.edu) and click Connect

Enter your eID and eID password in the appropriate fields.

Click Connect

At the “Secondary Password” prompt:

  • Type push to receive a push notification
  • Type sms1 to receive a set of passcodes via SMS
  • Enter a passcode generated by the Duo Mobile app on your smart device or a JMU Duo-branded hardware token, or a JMU Yubikey token

If you receive an Internet Security box from Juniper Networks, click "Allow"

SSL VPN

In the Pulse Secure window, you should now see your connection with a green check mark. You can close this window and the connection will remain

In the menu bar, the Pulse Secure icon will now have a green arrow over it. Clicking this icon will allow you to Disconnect or Suspend connection

To start Pulse Secure sessions in the future, you can click the Pulse Secure icon in your top menu bar and click Connect. Alternatively, you can click Go in your top menu bar and then click Applications. Then, click Pulse Secure (or Junos Pulse)

 

Automated Installation – for computers that are JMU-owned and managed

If your computer is JMU-owned and managed, you may install the Pulse Secure Client from the Software Center on a Windows computer or from the JMU App Store on a Mac. These installation packages are preconfigured and do not require administrator credentials to install. For more information regarding the use of Software Center and JMU App Store, visit Endpoint Management.

Windows – automated install

Open Software Center and click on Applications in the left hand sidebar. Click to select Pulse Secure and then click Install Click on Installation Status in the left hand sidebar to verify that the Pulse Secure client is installing. Once the installation completes, Pulse Secure can be launched by clicking Start and then Pulse Secure (or Start, All Programs (or All Apps), and then Pulse Secure). 

Mac – automated install

Open the JMU App Store and click to Install the Pulse Secure client. After the Pulse Secure client finishes installing, go back to the Applications folder and launch Pulse Secure (or Junos Pulse) to launch the app.  You can also launch the app by clicking on the Pulse Secure icon in your top menu bar near the time.


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