Overview

The JMU wireless network is available throughout campus in academic buildings and many gathering locations including the libraries and the dining facilities.

Who can use this Service?

JMU students, faculty and staff.

How can I get this Service?

Configuration Instructions for accessing the on-campus JMU Official Wireless Network:

Where can I get Help/Support?

Information Technology Help Desk at (540) 568-3555 or helpdesk@jmu.edu

FAQs

What should I do if I cannot connect to the JMU-Official-Wireless network now, but I could previously?

If you had your device working on the JMU-Official-Wireless network previously but now it will not connect, try these steps to “forget/remove” and reconnect:

Windows 10

  1. Click the Start button in the bottom left corner
  2. Click “Settings” (gear icon)
  3. Click “Network & Internet”
  4. Click “Wi-Fi” on the left and then click “Manage known networks”
  5. Click “JMU Official-Wireless” and then click “Forget”
  6. Close window
  7. Reconnect to “JMU Official-Wireless”

Windows 7

  1. Click the Start button in the bottom left corner
  2. In the search bar type: Manage wireless networks and click on the first option
  3. Right-click on “JMU Official-Wireless” and select “Remove network”
  4. Click “OK” and close window
  5. Reconnect to JMU Official-Wireless

macOS

  1. Click the Apple icon in top left and select “System Preferences”
  2. Click “Network”
  3. If lock icon in bottom left is closed, click on the lock and enter your administrator user name and password
  4. Select “Wi-Fi” on left and click “Advanced…” on the right
  5. In “Wi-Fi” tab, select “JMU Official-Wireless” and click on minus (-) sign at bottom
  6. Click “OK” in bottom right and close Network Preferences
  7. Reconnect to JMU Official-Wireless

iOS Devices (iOS 8 and Later)

  1. Find and select the Settings app
  2. Select “Wi-Fi”
  3. Tap on the “i” icon beside “JMU-Official-Wireless” and then tap “Forget This Network”
  4. Tap “Forget” to confirm that you want to forget the wireless network
  5. Reconnect to JMU-Official-Wireless

Android (OS 6 and Later)

  1. Find and select the Settings icon
  2. Locate “Network and Internet” or “Wireless”
  3. Tap “Wi-Fi”
  4. Tap (or long press) “JMU-Official-Wireless” until the option to “Forget” appears
  5. Reconnect to JMU-Official-Wireless


Still having issues connecting to the JMU-Official-Wireless Network?

Check your wireless configuration settings at http://www.jmu.edu/computing/network/official-wireless.shtml or contact the IT Help Desk at 540-568-3555, helpdesk@jmu.edu or stop by the Student Success Center (SSC 4th floor).

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