Overview

Education roaming (eduroam) is a secure wireless network of educational institutions worldwide that allows faculty, staff, and students to use their home institution's wireless credentials to access wireless networks when visiting other eduroam-participating institutions.

James Madison University is a member of eduroam.

Who can use this Service?

JMU students, faculty, and staff may use this service at JMU and other eduroam-enabled institutions around the world.

How can I get this Service?

To access eduroam, download the eduroam installer for James Madison University located at https://cat.eduroam.org/.

Eduroam access can be installed on many types of devices including Windows, Mac, iOS and Android.

To setup eduroam:

  • Open a browser to https://cat.eduroam.org
  • Click the button to download your eduroam installer
  • Select “James Madison University”
  • Download the installer appropriate for your device
  • Launch the installer and follow the on-screen directions (If you receive a warning message about the safety of the file, choose to allow the installation to continue)
  • After installing, connect your device to the “eduroam” wireless network
  • Authenticate with your JMU eID@jmu.edu address and eID password
  • NOTE: You will need to follow these directions each time you change your eID password

You device is now configured to access eduroam at participating institutions.

Where can I get Help/Support?

Information Technology Help Desk at (540) 568-3555 or helpdesk@jmu.edu

eduroam FAQs

FAQs

What is eduroam?
eduroam is a secure world wide network access service created for international research and the educational community.

How do I connect to eduroam?
All users must download the appropriate eduroam installer or they will not connect. The configuration assistant tool can be downloaded at https://cat.eduroam.org/ by clicking on “download your eduroam installer” and selecting James Madison University.

What username should I use when connecting to eduroam?
All JMU faculty, staff, student and affiliates should use their eID@jmu.edu and must include the @jmu.edu.

Why do I need to download the eduroam installer?
Downloading the eduroam installer ensures proper configuration.

Where is eduroam on campus?
The “eduroam" Service Set Identifier (SSID) is located on all wireless access points across campus. 

Who can use the eduroam network?    
JMU faculty, staff, students, and visitors from institutions utilizing eduroam can connect using their institution’s credentials. Visiting guest should contact their own institution’s help desk for any connection related issues. 

How do I know which institutions are participating with eduroam?
eduroam has a world wide list of participants found at https://www.eduroam.org/where/

United States only locations can be found at https://www.eduroam.us.

What if my school doesn’t participate with eduroam, are there other options to connect to the JMU wireless network?
JMU does offer guest wireless access for guests of the university. 

I use a Mac computer joined to the JMU domain, but I can’t open the “Profiles” preferences pane because it is not available.
Mac computers joined to the domain will already have the eduroam configuration files installed. 

My JMU managed machine automatically connects to JMU-Official-Wireless, will that happen when connecting to eduroam?
Not currently, however the JMU IT staff is working on a solution for JMU managed machines. 

Why should I connect to eduroam?
Having your device connected/configured to eduroam will allow you to travel to other universities and connect seamlessly. 

How do I change my password for my device connecting to eduroam?
Every time you change your password, you should use the configuration assistant tool to download and run the appropriate eduroam installer. See steps above under How can I get this Service.

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