Computing HelpDesk

Hours:
Mon-Thu: 8:00am - 9:00pm
Friday: 8:00am - 5:00pm
Saturday: Closed
Sunday: 3:00pm - 9:00pm
(when classes are in session)

Exceptions:
Follows JMU's schedule for inclement weather. 
Exceptions for Academic Year 2011-2012

• IT Training will begin to provide training enrollment for Windows 7 on July 1, 2010
• Desktop Services will begin installing Windows 7 on new and transferred computers that meet minimum specifications by request on July 2, 2010 and by default on January 1, 2011.
• HelpDesk will begin providing full support on July 1, 2010.

Current plans are for Windows 7 to be installed in all general use computing labs in August 2010 and in centrally supported technology classrooms in August 2011.

July 1, 2010.

• Windows XP
  • January 1, 2011 (exceptions will be made for computers that do not meet minimum specifications for Windows 7)
• Windows Vista
  • January 1, 2011
• For reference: Microsoft lifecycles (http://support.microsoft.com/lifecycle)

• Windows 7 Professional upgrade 32-bit: $90
• Windows 7 Ultimate upgrade 32-bit: $139

• IT staff (all areas)
• Administrative and Academic Coordinators and/or designates
• Key stakeholders of administrative applications

• Contact Computing HelpDesk for access ISOs
• After March 1, the software will be available on computers in the Hillside, East Campus Library 1310, and Carrier 101 labs – see Labs site for more information.

• JMU Testing Results
• Microsoft Windows Compatibility Center

Features:

Student Stations	12	Standard Hours of Operation MON-THURS: 8:00am-10:45pm FRIDAY: 8:00am-4:45pm SATURDAY: 1:00pm-4:45pm SUNDAY: 2:00pm-10:45pm Need Help? See the Lab Assistant on duty, or call either the Hillside Lab at x83658 or Showker Lab at x83262
Instructor Station	0
Scanner Station	None
Model	iMac 20
Processor Speed	2.66 GHz
RAM	2 GB
Hard Drive	320 GB
DVD+R DL/ DVD±RW/ CD-RW	8X Super Drive
Printers	Pay for Print

Last upgraded: Summer 2008