Labs

For Faculty Only

Class Specific Software Install Policy

JMU resources Microsoft resources

IMPORTANT ANNOUNCEMENT RE: UPGRADE TO WINDOWS VISTA & MAC OSX LEOPARD ~ FOR FACULTY ~ All general PC labs and PC technology classrooms will be upgraded to Windows Vista and all general Mac labs and Mac technology classrooms will be upgraded to OS X Leopard this summer. Though we have been testing Vista and Leopard in select labs and have made every effort to communicate this information with end users for the past year, we are unable to anticipate what, if any, impact this upgrade may have on your class-specific software. It is the sole responsibility of all requestors of class-specific software to research and test your software for compatibility. If you have not yet had the opportunity, please evaluate your software as soon as possible. After testing, if you have concerns regarding this upgrade, please contact us as soon as possible so that we can work together to address your concerns.

JMU resources Apple resources

Computing Support is responsible for purchasing, installing and updating JMU software in general labs, departmental labs and tech classrooms. Software requested for specific student groups is called class specific software and the requesting department is responsible for the purchase.

Before purchasing class-specific software, read the information below to insure that the software you purchase will meet the requirements for installation in the labs and technology classrooms.

Your responsibilities:

• Check software requirements prior to ordering to insure that software is compatible with the operating system and Novell Netware version and hardware configurations currently running in the labs and Technology Classrooms. Check hardware configurations for various labs at www.jmu.edu/computing/labs/locations/index.shtml.
  
  
• Personally (or via your technology coordinator) contact Camilla Washington, Lab Services Manager, at washinca@jmu.edu or 568-8088 to confirm software requirements, compatibility and to discuss any other requirements.
  
  
• Submit software requests by the assigned deadlines each semester. Deadlines can be checked on the calendar posted on the labs web site. Take care to note any customizations or settings required for your specific needs.
  
  
• Supply enough licenses for each individual computer in the facility plus 2 additional copies (1 for your office computer and 1 for Computing Support). Purchase most current version available. All licenses must be contained in one license string, if possible. The responsibility for mainting all license information and adhering to license agreements remains with the requesting department.
  
  
• Supply your technology coordinator with software, installation instructions, and a copy of license agreement. A backup copy of the software will be kept on file in Computing Support, but the college coordinator is ultimately responsible for having software available if needed for re-installation.
  
  
• Test the software in the lab environment after installation to ensure the software does all the things needed to complete class assignments.
  
  
• Supply the appropriate instructions to the students who will be using the software. Lab Assistant Services include assistance with very general software and hardware questions, but lab assistants should not be expected to be familiar with the specifics of individual class-specific applications.
  
  

Your technology coordinator's responsibility:

• Forward notices from Computing Support to their faculty regarding software installations and renewals.
  
  
• Work with Computing Support as needed to discuss and remedy support issues related to software installations and renewals.
  
  
• Receive and maintain software and documentation for their college's faculty.
  
  
• Assist their faculty with questions regarding software installations.
  
  

Computing Support's responsibility:

• Post upgrade plans on the web for the General Labs, Departmental Labs and Technology Classrooms during April, every spring semester.
  
  
• Send renewal notices in April. If you do not receive notification for software installation requests and renewals, please contact your technology coordinator. If you still have questions, please click here to request assistance from Lab Services.
  
  
• Install software in the requested facilities under the appropriate menu selection.
  
  
• Install software as requested by stated date(s) and ensure that the software launches properly. Testing beyond this is the responsibility of the professor.
  

 

Click to acknowledge that you agree with our Class Specific Software Install Policy
as defined above and to proceed to the