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Computing Labs

FOR FACULTY ONLY - Class Specific Software Install Policy

Computing Support is responsible for purchasing, installing and updating JMU software in general labs, departmental labs and tech classrooms. Software requested for specific student groups is called class specific software and the requesting department is responsible for the purchase.

Before purchasing class-specific software, read the information below to ensure that the software you purchase will meet the requirements for installation in tfhe labs and technology classrooms.

KEY DEADLINES & DATES

• Check software requirements prior to ordering to ensure that software is compatible with the operating system and Novell Netware version and hardware configurations currently running in the labs and Technology Classrooms. Click here to check hardware configurations for various labs.
• Personally (or through your technology coordinator) contact Eddie Roadcap, Lab Services Manager, at roadcawe@jmu.edu or 568-3351 to confirm software requirements, compatibility and to discuss any other requirements.
• Submit software requests by the assigned deadlines (above) each semester. Take care to note any customizations or settings required for your specific needs.
  
• Supply enough licenses for each individual computer in the facility plus 2 additional copies (1 for your office computer and 1 for IT Lab Services). Purchase most current version available. All licenses must be contained in one license string, if possible. The responsibility for maintaining all license information and adhering to license agreements remains with the requesting department.
• Supply your technology coordinator with software, installation instructions, and a copy of license agreement. A backup copy of the software will be kept on file in Computing Support, but the college coordinator is ultimately responsible for having software available if needed for re-installation.
• Test the software in the lab environment after installation to ensure the software does all the things needed to complete class assignments.
• Supply the appropriate instructions to the students who will be using the software. Lab Assistant Services include assistance with very general software and hardware questions, but lab assistants should not be expected to be familiar with the specifics of individual class-specific applications.

Your technology coordinator's responsibility:

• Forward notices from IT Lab Services to their faculty regarding software installations and renewals.
• Work with IT Lab Services as needed to discuss and remedy support issues related to software installations and renewals.
• Receive and maintain software and documentation for their college's faculty.
• Assist their faculty with questions regarding software installations.

IT Lab Service's responsibility:

• Post upgrade plans on the web for the General Labs, Departmental Labs and Technology Classrooms during April, every spring semester.
• Send renewal notices in April. If you do not receive notification for software installation requests and renewals, please contact your technology coordinator. If you still have questions, please click here to request assistance from IT Lab Services.
• Install software in the requested facilities under the appropriate menu selection.
• Install software as requested by stated date(s) (above) and ensure that the software launches properly. Testing beyond this is the responsibility of the professor.

Click to acknowledge that you agree with our Class Specific Software Install Policy
as defined above and to proceed to the