All Users:

• Faculty/Staff default quota is 50MB, student default quota is 10 MB.
   
• Junk Mail folder--all messages flagged as SPAM will automatically be filed there.
   
• 32 MB is the maximum message size.
   
• 2000 is the maximum number of recipients for any message.
   
• You will receive an e-mail message when you are approaching maximum quota. 
   
• If a message puts you over quota, the system will attempt to send  it to your account for 8 hours.  If it cannot deliver it by that amount of time, the message will not be delivered.

Webmail Users:

• Your e-mail account is accessible at https://webmail.jmu.edu from any Internet Service Provider anywhere in the world.
   
• You can add a signature by clicking on Preferences in the Navigational sidebar and adding your signature including lines, spaces, and separators.
   
• There is an extensive online HELP section in Webmail. Click in the sidebar to open the Help Window.
   
• Use the window arrows and navigation in Webmail--not those in the browser.
   
• After 60 minutes of e-mail inactivity you will be prompted to login again.
   
• New mail is checked every 5 minutes.
   
• Your maximum e-mail quota and your current usage are listed on the quota bar (on the mailbox bar at the top of the screen) or on the Options window.
   
• To add an attachment, you must click on the ADD button after you have browsed to identify it. If you do not click on ADD, the message will not attach.  Only one attachment can be added at a time.

Address Books -- Webmail Users:

• In your address book all addresses are in one book.  You can create as many groups as you choose.
   
• If you choose to use categories in your address book, each entry can only be in one category.
   
• If you need to import Address Books into Webmail (from common IMAP clients) click on  IMAP client Address  Book information for configuration information.
   
• The maximum number of names allowed in a Webmail address book is 1000.

Composing - Webmail Users:

• While composing a message,  the only way to open other compose windows, folders, etc is to right mouse click on the navigational bar option and open in a new window.  If you left click on another item on the navigational bar when the compose window is open, your COMPOSE MESSAGE WILL BE LOST.  
   
• When Composing a message and adding e-mail names in the To:, Cc:, or Bcc: lines,  e-mail names must be separated by a comma (,) not a semicolon.
   
• To Hide a Recipient List – list all the recipients of your e-mail in the Bcc line and mail the message to youre-id@jmu.edu or null@jmu.edu.

Defaults - Webmail Users:

• Default folders in the new mail system include Inbox, Draft, Junk Mail and Trash.
   
• Default settings will move messages marked for Deletion to the Trash folder when the Delete button is clicked in Webmail.
   
• Default settings will include the original message as part of the reply.
   
• Default settings will include your signature if you have it set up in Webmail.

Options - Webmail Users:

• If you choose to use it, Automatic Reply must be set in Webmail.
   
• With Automatic Reply turned on, if you receive multiple messages from the same sender, only one Automatic Reply will be sent a week.
   
• If you Forward your e-mail in Webmail, you may opt to save a copy of the message in your Webmail account.
   
• You can create Message Filtering in Webmail.
   
• You can identify a White List in Webmail (those e-mails that you always want to receive regardless of what other criteria they meet).

Checking External Mail - Webmail Users:

• You can configure a POP gateway in Webmail to read your e-mail from any of your other e-mail accounts.  The messages from each account in the POP gateway will be color coded in the inbox . 

 IMAP Users (employees only) :

• If you cannot send e-mail or have not received new e-mail recently, open a web browser to see if you need to register your computer on the network (the cycle is every 30 days)
   
• Many IMAP users will also be prompted to login again or re-certify after 60 minutes of inactivity in e-mail.
   
• If you choose to share any of your folders (mailboxes) with anyone else at JMU, you must share them in Webmail, but you can only view them in an IMAP client (Outlook). 

 Back to Webmail Tutorial Index.  Go to the Webmail Help Section