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Information Technology Help Desk

Mon -Thu: 8:00am -9:00 pm
Friday: 8:00am - 5:00pm
Saturday: Closed
Sunday: 3:00pm - 9:00pm

(when classes are in session)

Exceptions for the year

Information Systems Applications



 

Finance System
Human Resources Management System (HRMS)
Student Administration System
Advance University Advancement System
AiM Facilities Management System
Nolij Document Imaging System

 


Finance 

Data Manager: John Knight, AVP Finance

(Reconcile Credit Cards, Budgets, etc.)

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Human Resources Management System (HRMS)

Data Manager:  Diane Yerian, Director Human Resources

(Time Entry, PAR, Job Summary, etc.)

  • Learn more about HRMS and for details on some of the categories of access within the system.
  • PAR or Time Entry Signature Authorization is completed prior to requesting access.  Please see Signature Authority for additional information.
  • HRMS Overview Training Course and/or the JMU Time Entry Training Course is required before access to the HRMS system is granted.
  • To register for the training course(s) in MyMadison search for "IT" under course numbers and all of the courses and their available sessions will appear.

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Student Administration System

Data Manager:  Michele White, University Registrar

(View/Enter Class Schedule, Curriculum Management etc.)

  • Attend the required SA Overview  training session.  
  • If employee's job requires Course Management (enter course schedule, manage classroom enrollment, etc.), the SA Course Management training session is also required.
  • To register for the training course(s) in MyMadison search for "IT" under course numbers and all of the courses and their available sessions will appear.

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Advance System (University Advancement)

Data Manager: Christopher Pipkins, AVP

(Manage Alumni data, Maintain Donor records, etc.)

  • Request access via https://remedy.jmu.edu/isaccess.asp.
  • Once access request has been submitted, the Advancement Training Coordinator will contact the end-user to set up a training schedule.
  • Once training is complete, access to Advance will be granted.

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AiM (Facilities Management System)

Data Manager:  Debbie Towe, Business Manager

(Service Contract administration, Work Orders, etc.)

  • Attend the required AiM Overview training session.   
  • To register for the training course in MyMadison, search for "IT" under course numbers and all of the courses and their available sessions will appear.
  • Training usually occurs in a group setting in the IT Training Center.
  • Please contact Debbie Towe at 540.568.3645 or Joseph Archer at 540.568.6838 for specific AiM questions or issues.

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Nolij (Web Document Imaging Management)

Data Manager:  Data manager is dependent on data being imaged.  See above for primary data managers.

(Document Management solution)

  • You will be contacted by Nathan Black to schedule Nolij training once your request has been processed.  Training is required before access is granted to the system.
  • Please refer to the imaging coordinator in your office for the role you will be fulfilling when submitting your request.
  • If your office is not currently using Nolij, and you are interested in doing so, a PIQ must be submitted along with an Imaging Project Requirements form.  For more information please contact Nathan Black at 540.568.8031 or blacknl@jmu.edu

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