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Computing HelpDesk

Summer Hours: starting May 6th
Mon-Thu: 8:00am - 9:00pm
Friday: 8:00am - noon
Saturday: Closed
Sunday: 3:00pm - 9:00pm
(when classes are in session)

Exceptions to the schedule

Flow of the IS Access Request




Employee submits request:

  1. Employee completes an IS Access Request online. 
  2. Employee's manager/supervisor receives an email notifying them that they need to authorize the request.
  3. When the manager/supervisor authorizes the request, the Data Manager of the related system receives email notification that a request is pending for authorization.
  4. Employee signs up for training via MyMadison.
  5. Data Manager approves/denies access. (if denied, employee is notified by Data Manager)
  6. Once approved, the IT Trainer receives notification that a request is pending for authorization.
  7. Employee MUST attend required training before IT Trainer will "authorize" request.
  8. IT Training authorizes the request after training is complete.
  9. IS Applications Security receives notification that a request for access is pending.
  10. IS Applications Security adds/changes/deletes access per request and Data Manager instructions.
  11. IS Applications Security emails employee upon completion of account and the request is closed.

 Supervisor submits request:

  1. Supervisor completes an IS Access Request online for their employee. 
  2. Employee receives an email notifying them that they need to authorize the request.
  3. When the employee authorizes the request, the Data Manager of the related system receives email notification that a request is pending for authorization.
  4. Employee signs up for training via MyMadison.
  5. Data Manager approves/denies access. (if denied, employee is notified by Data Manager)
  6. Once approved, the IT Trainer receives notification that a request is pending for authorization.
  7. Employee MUST attend required training before IT Trainer will "authorize" request.
  8. IT Training authorizes the request after training is complete.
  9. IS Applications Security receives notification that a request for access is pending.
  10. IS Applications Security adds/changes/deletes access per request and Data Manager instructions.
  11. IS Applications Security emails employee upon completion of account and the request is closed.

Third party submits request: (i.e., Administrative Assistant)

  1. Third party completes an IS Access Request online for the employee. 
  2. The employee AND supervisor receive an email notifying them that they need to authorize the request.
  3. When the employee AND supervisor authorizes the request, the Data Manager of the related system receives email notification that a request is pending for authorization.
  4. Employee signs up for training via MyMadison.
  5. Data Manager approves/denies access. (if denied, employee is notified by Data Manager)
  6. Once approved, the IT Trainer receives notification that a request is pending for authorization.
  7. Employee MUST attend required training before IT Trainer will "authorize" request.
  8. IT Training authorizes the request after training is complete.
  9. IS Applications Security receives notification that a request for access is pending.
  10. IS Applications Security adds/changes/deletes access per request and Data Manager instructions.
  11. IS Applications Security emails employee upon completion of account and the request is closed.