JMU - FAQ's
Mon-Thu: 8:00am - 9:00pm
Friday: 8:00am - noon
Saturday: Closed
Sunday: 3:00pm - 9:00pm
(when classes are in session)
Exceptions to the schedule
FAQ's
- Why do I fill out an IS Access Request?
- When do I fill out an IS Access Request?
- Where do I fill out an IS Access Request?
- What happens once I submit an IS Access Request?
- How do I authorize the IS Access Request?
- Can more than one system be requested at a time?
- How is this working without the signatures that were previously required?
- Do I complete an IS Access Request when an employee leaves JMU or changes jobs?
- My job changed and my current access needs to be revised. What do I do?
Why do I fill out an IS Access Request?
You will be required to complete an IS Access Request anytime you must add, change or delete access to any of the JMU Information Systems Applications ONLY if access is required to fulfill your job duties and responsibilites.
When do I fill out an IS Access Request?
After you have determined that access to any of the JMU Information Systems Applications is required for your job responsibilites, and you have your JMU eID, you and/or your supervisor will be required to complete an IS Access Request to obtain access to one or more of the systems if access is required to fulfill your job duties or responsibilites.
Where do I fill out an IS Access Request?
Please go to the IS Access Request online to request access to the JMU Information Systems Applications
What happens once I submit an IS Access Request?
Your request is routed for authorization from an employee, supervisor, Data Manager and IT Trainer. Please review the flow for a more detailed description.
How do I authorize the IS Access Request?
Depending on your relation to the IS Access Request (employee as submitter, student employee as submitter, supervisor as submitter, or 3rd party submitter requesting for others), will determine how the request is authorized. Refer to the instructions for each.
Can more than one System be requested at a time?
The online IS Access Request needs to be completed for one system per request. Once the request has been submitted, there is a “New Request” button that will return to the request page with the same employee and supervisor information pre-populated. If necessary, use this new form to complete another request.
How is this working without the signatures that were previously required?
When the employee/supervisor/3rd party clicks the “I agree” button during the submission or approval process, they must authenticate using their eID and password, this is sufficient for an electronic signature. Each person MUST carefully read what they are agreeing to as this is their signature for approval and acknowledging security, data integrity, data stewardship and appropriate use.
Do I need to complete an IS Access Request form when an employee leaves JMU or changes jobs?
Yes, please select the radio button for “Delete” if the employee is leaving JMU. Please note that ALL access will be removed. (self service J-Ess or e-campus access will remain in place as long as the person qualifies as an employee/faculty/staff or student). If an employee changes jobs within the university and their new job duties would not require the same system access, please submit a new request stating these changes. The “Change” radio button would be selected for a change in duties.
My job changed and my current access needs to be revised. What do I do?
Use the online request form selecting the “Change” radio button in question 3. The same approvals will need to be completed as in a new request to authorize the changes.
Don't see the answer to your question here? Please let us know by emailing iissecurity@jmu.edu.
Publisher:
IS Applications Security
For Information Contact:
IS Applications Security
James Madison University
Massanutten Hall, MSC 5734
(540) 568-5015
Last Modified: 3/14/2013
Privacy Statement