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Computing HelpDesk

Hours:
Mon-Thu: 8:00am - 9:00pm
Friday: 8:00am - 5:00pm
Saturday: Closed
Sunday: 3:00pm - 9:00pm
(when classes are in session)

Exceptions:
Follows JMU's schedule for inclement weather. 
Exceptions for Academic Year 2011-2012

Request Forms


  • Access Request:

    This printable form is required to grant/change access to the Human Resource, Student Administration or Finance system. Only one copy of the form is required to request access to one or more systems. A hard copy of the completed form should be sent to the attention of the appropriate Data Managers listed at the top of the form. How soon your access request is processed varies by system and request (most take more than 24 hours). Questions about this form may be directed to the appropriate Data Manager.

    • NOTE For Finance System Access Only: You will need to complete a second form that can be found here: Finance Form Page 2

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  • Cost Benefit Analysis

    Also known as a Cost Benefit Analysis (CBA) or simply, a request. This process is required to ensure appropriate, objective analysis of impacts (both functional and technical) of a request. A CBA request is a users first step in requesting either data analysis (a query, report, etc.), a change to any component of an Information System at JMU, or a simple request to determine if a system may already exist for a specific business process. To submit a CBA request, follow the link above. You will be directed to a secure site where you will be prompted to enter your emailid and password. Once submitted, the CBA will automatically be sent to the user services group within Information Systems How soon your analysis request is processed varies by system and request (most take more than 24 hours).

    Questions about this form may be directed to is-us@jmu.edu

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  • Service Request

    This form is a formal request for the Human Resource, Student Administration or Finance system for formalized services following a Cost Benefit Analysis. A CBA is required prior to a service request. This form should only be completed at the request of an Information System's associate. How soon your service request is processed varies by system and request (most take more than 24 hours). Questions about this form may be directed to the appropriate functional area:

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