A-to-Z Index

Analysis Request Form

Objective:To ensure appropriate, objective analysis of impacts (both functional and technical) of a customization request.

Customer Questions

Name:
Email:

Please be sure to include the @jmu.edu in your email address


1. Detailed description of the problem/request and its impact/cost to your department/the university.



2. Is there a related federal, state or university policy impacted?


3. What would happen if this project weren't done?


4. Can this be addressed by changing a business process or departmental procedure?


5. Date needed - reason for requesting the date.


6. Frequency - is this required daily, weekly, monthly, each semester, yearly?


7. What is the volume? How many students/employees/dollars does it impact?


8. Does this impact other areas of the university?


9. How is this issue currently being addressed? Please describe in detail.


10. Are there costs associated with the current process?


11. Is this unique to JMU or do other universities have the problem? What resources have you used to determine if there are other means of solving this problem?
Example: PS Listservs, contacts with other offices


12. Please describe what customer benefits from this project. Please detail how they benefit.


13. Is there any additional information that should be considered in reviewing this project?



Internal/Technical Questions
To be answered by Information Systems.
  1. What is the impact of this request?
    • Please estimate how much time will be required to complete this request.
      Estimated hours: __________ (Application team)
      Estimated hours: __________ (Web team)
      Estimated hours: __________ (User Services)
      Estimated hours: __________ (Security Adm)
      Estimated hours: __________ (Other Application Teams(s))
    • How many/what objects are impacted?
    • What is the cost (both current and ongoing) of doing this project?
  2. Are you aware of other ways to accomplish this task other than development? If so, please describe.
  3. Does this impact other functional areas?
  4. Are there impacts to other areas of IT? (Please provide as much detail as possible.)
    Systems:__________
    Operations:__________
    Network Services:__________
    Computing Support
    • HelpDesk__________
    • Training__________
    • Desktop__________
    Database Adm:__________
  5. How does this affect systems/data security?
  6. Is there any additional information that should be considered in reviewing this project?