Submit an inquiry or service request to the
JMU Computing HelpDesk

Response: within 1 business day (exceptions: start of fall and spring semester due to request volumes)
If this is an urgent request that impacts academic work or adminstrative business with no workaround, please call us during business hours at 568.3555. Fields indicated with an * are required.

*Ask a question, or provide a detailed description of your problem and your attempts to resolve. The more info you provide, the more likely we can solve your problem, answer your question, or route your request to the area of Information Technology that can best provide the resolution!
Error Message (if any)?
New Software? Have you recently downloaded or installed new software?	Yes   No
*Name:
*Electronic ID: (for example smithrt)  Enter NA if you don't have an EID
Alternate e-mail address  Use this if you don't have access to JMU email
Location:	-select one- On Campus Off Campus
Building:	NA if off campus
Room:	NA if off campus
*Phone Number:
Classification:	-select one- Faculty Staff Student Affiliate Other
Type of Computer:	-select one- PC Mac Other
Operating System:	-select one- Windows 2000 Windows XP Windows Vista Mac OS 10.3 Panther Mac OS 10.4 Tiger Other
*ESN or MPAC# The ESN# can be found on JMU-owned computers. Enter None if this a personally-owned computer.

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