JMU - HelpDesk Statistics
Hours:
Mon-Thu: 8:00am - 9:00pm
Friday: 8:00am - 5:00pm
Saturday: Closed
Sunday: 3:00pm - 9:00pm
(when classes are in session)
Exceptions:
Follows JMU's schedule for inclement weather.
Exceptions for Academic Year 2011-2012
Mon-Thu: 8:00am - 9:00pm
Friday: 8:00am - 5:00pm
Saturday: Closed
Sunday: 3:00pm - 9:00pm
(when classes are in session)
Exceptions:
Follows JMU's schedule for inclement weather.
Exceptions for Academic Year 2011-2012
HelpDesk
December 16-31, 2007
| Total Inquiries Logged: | 219 |
|---|---|
| Percentage of calls closed on first contact: | 68 |
| Phone System: (MM:SS=minutes:seconds) | |
|---|---|
| Percentage Abandonment Rate - callers that didn't reach a HelpDesk Representative: | 0.53 |
| Average speed of answer (MM:SS): | 0:09 |
Top Five Subject Inquiries, Issues or Requests:
Software Support, Passwords, Hardware, Web Systems, E-mail
Ongoing Surveys:
These surveys are randomly sent at the close of a Computing HelpDesk request or inquiry:
| Service Satisfaction: | |
|---|---|
| Courtesy: | 4.0 |
| Skills: | 3.8 |
| Resolution: | 4.0 |
| Timeliness: | 4.0 |
| Overall: | 4.0 |
Publisher:
Computing Helpdesk
For Information Contact:
Computing Helpdesk
James Madison University
Harrisonburg, VA 22807, MSC 0602
(540) 568-3555
Last Modified: 4/18/2009
Privacy Statement