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Computing Homepage

Computing HelpDesk

Hours:
Mon-Thu: 8:00am - 9:00pm
Friday: 8:00am - 5:00pm
Saturday: Closed
Sunday: 3:00pm - 9:00pm
(when classes are in session)

Exceptions:
Follows JMU's schedule for inclement weather. 
Exceptions for Academic Year 2011-2012

HelpDesk

October 1-15, 2006

Total Inquiries Logged:  1345
% of calls closed on first contact:      72

Phone System: (MM:SS=minutes:seconds)
% Abandonment Rate:  4.7
Average speed of answer (MM:SS):  0:10

Top Five Subject Inquiries, Issues or Requests:
Hardware, Software - Windows, Passwords, Network, Account Management

Ongoing Surveys:
These surveys are randomly sent at the close of a Computing HelpDesk request or inquiry:

Service Satisfaction:
Courtesy:  3.7
Skills:  3.6
Resolution:  3.6
Timeliness:  3.7
Overall:  3.6
Rating: 4=Excellent, 3=Good, 2=Fair, 1=Poor