HelpDesk
October 1-15, 2006
| Total Inquiries Logged: |
1345 |
| % of calls closed on first contact: |
72 |
| Phone System: (MM:SS=minutes:seconds) |
|
| % Abandonment Rate: |
4.7 |
| Average speed of answer (MM:SS): |
0:10 |
Top Five Subject Inquiries, Issues or Requests:
Hardware, Software - Windows, Passwords, Network, Account Management
Ongoing Surveys:
These surveys are randomly sent at the close of a Computing HelpDesk request or inquiry:
| Service Satisfaction: |
| Courtesy: |
3.7 |
| Skills: |
3.6 |
| Resolution: |
3.6 |
| Timeliness: |
3.7 |
| Overall: |
3.6 |
Rating: 4=Excellent, 3=Good, 2=Fair, 1=Poor
