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Computing Homepage

Computing HelpDesk

Hours:
Mon-Thu: 8:00am - 9:00pm
Friday: 8:00am - 5:00pm
Saturday: Closed
Sunday: 3:00pm - 9:00pm
(when classes are in session)

Exceptions:
Follows JMU's schedule for inclement weather. 
Exceptions for Academic Year 2011-2012

HelpDesk

September 16-30, 2007

Total Inquiries Logged:  1606
% of calls closed on first contact:      71

Phone System: (MM:SS=minutes:seconds)
% Abandonment Rate:  3.76
Average speed of answer (MM:SS):  0:16

Top Five Subject Inquiries, Issues or Requests:
Software Support, Hardware, Network, E-mail, Passwords

Ongoing Surveys:
These surveys are randomly sent at the close of a Computing HelpDesk request or inquiry:

Service Satisfaction:
Courtesy:  3.9
Skills:  3.7
Resolution:  3.7
Timeliness:  3.8
Overall:  3.8
Rating: 4=Excellent, 3=Good, 2=Fair, 1=Poor