HelpDesk

August 16-31, 2006

Total Inquiries Logged:	3710
% of calls closed on first contact:	71

Phone System: (MM:SS=minutes:seconds)
% Abandonment Rate:
Average speed of answer (MM:SS):

Top Five Subject Inquiries, Issues or Requests:
Passwords, Hardware, Network, CampusNet, Software - Win 9.x/2K

Ongoing Surveys:
These surveys are randomly sent at the close of a Computing HelpDesk request or inquiry:

Service Satisfaction:
Courtesy:	3.8
Skills:	3.6
Resolution:	3.6
Timeliness:	3.6
Overall:	3.7

Rating: 4=Excellent, 3=Good, 2=Fair, 1=Poor