HelpDesk
June 16-30, 2007
| Total Inquiries Logged: |
725 |
| % of calls closed on first contact: |
70 |
| Phone System: (MM:SS=minutes:seconds) |
|
| % Abandonment Rate: |
5.93 |
| Average speed of answer (MM:SS): |
0:24 |
Top Five Subject Inquiries, Issues or Requests:
Passwords, Windows Software, Hardware, E-mail, Account Management
Ongoing Surveys:
These surveys are randomly sent at the close of a Computing HelpDesk request or inquiry:
| Service Satisfaction: |
| Courtesy: |
3.8 |
| Skills: |
3.4 |
| Resolution: |
3.4 |
| Timeliness: |
3.4 |
| Overall: |
3.5 |
Rating: 4=Excellent, 3=Good, 2=Fair, 1=Poor
