HelpDesk

June 1-15, 2007

Total Inquiries Logged:	896
% of calls closed on first contact:	73

Phone System: (MM:SS=minutes:seconds)
% Abandonment Rate:	8.59
Average speed of answer (MM:SS):	0:35

Top Five Subject Inquiries, Issues or Requests:
Passwords, Windows Software, Hardware, Host Systems, E-mail

Ongoing Surveys:
These surveys are randomly sent at the close of a Computing HelpDesk request or inquiry:

Service Satisfaction:
Courtesy:	3.8
Skills:	3.7
Resolution:	3.7
Timeliness:	3.5
Overall:	3.7

Rating: 4=Excellent, 3=Good, 2=Fair, 1=Poor