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Computing HelpDesk

Hours:
Mon-Thu: 8:00am - 9:00pm
Friday: 8:00am - 5:00pm
Saturday: Closed
Sunday: 3:00pm - 9:00pm
(when classes are in session)

Exceptions:
Follows JMU's schedule for inclement weather. 
Exceptions for Academic Year 2011-2012

HelpDesk

June 2005

Top Five Subject Inquiries, Issues or Requests:
Passwords, Account Management, E-mail, Hardware, Network

Total Inquiries Logged:  1988
Phone:  1439
E-Mail:    326
Walk-In:    196
Web:      27
% of calls closed on first contact:      74

Phone System: (MM:SS=minutes:seconds)
% Abandonment Rate:      15.5
Average speed of answer (MM:SS):      0:48
Average Call Duration (MM:SS):      6:03
Hour of Highest Call Volume: 8:00am