HelpDesk

March 1-15, 2006

Total Inquiries Logged:	1191
% of calls closed on first contact:	72

Phone System: (MM:SS=minutes:seconds)
% Abandonment Rate:	8.4
Average speed of answer (MM:SS):

Top Five Subject Inquiries, Issues or Requests:
Software - Win 9.x/2K, Passwords, Hardware, Network, Account Management

Ongoing Surveys:
These surveys are randomly sent at the close of a Computing HelpDesk request or inquiry:

Service Satisfaction:
Courtesy:
Skills:
Resolution:
Timeliness:
Overall:

Rating: 4=Excellent, 3=Good, 2=Fair, 1=Poor