HelpDesk
February 16-28, 2007
| Total Inquiries Logged: |
1013 |
| % of calls closed on first contact: |
69 |
| Phone System: (MM:SS=minutes:seconds) |
|
| % Abandonment Rate: |
3.69 |
| Average speed of answer (MM:SS): |
0:17 |
Top Five Subject Inquiries, Issues or Requests:
Hardware, Windows Software, Passwords, E-mail, CampusNet/Account Management
Ongoing Surveys:
These surveys are randomly sent at the close of a Computing HelpDesk request or inquiry:
| Service Satisfaction: |
| Courtesy: |
3.8 |
| Skills: |
3.6 |
| Resolution: |
3.6 |
| Timeliness: |
3.4 |
| Overall: |
3.6 |
Rating: 4=Excellent, 3=Good, 2=Fair, 1=Poor
