HelpDesk

January 16-31, 2006

Total Inquiries Logged:	1749
% of calls closed on first contact:	74

Phone System: (MM:SS=minutes:seconds)
% Abandonment Rate:	5.7
Average speed of answer (MM:SS):

Top Five Subject Inquiries, Issues or Requests:
Software Windows, Hardware, Passwords, E-mail, Network

Ongoing Surveys:
These surveys are randomly sent at the close of a Computing HelpDesk request or inquiry:

Service Satisfaction:
Courtesy:	3.8
Skills:	3.5
Resolution:	3.5
Timeliness:	3.6
Overall:	3.6

Rating: 4=Excellent, 3=Good, 2=Fair, 1=Poor