Novell NetWare Accounts

Novell NetWare account access for faculty, staff and student employees are created upon request (see Request New Account Access... below). A JMU Novell NetWare account provides individual and shared file and data storage, scheduled backups of files, network printing and access to other computing resources at JMU. This account is created based on the department or organizational unit with whom you are associated.

Responsibility of Supervisor/Department Head:

Supervisors and/or Department Heads may request new account access, changes to or removal of access for their department's faculty, staff and/or student employees.

• Request New Account Access, Changes to Access, or Removal of Access
  • Supervisors and/or Department Heads will need to provide the employee's full name and/or e-ID, employee's phone number, start date of employment for new account access (or departure date for account access removal), any additional access beyond the standard access listed above (such as access to shared departmental folders). You may wish to request a new employee's account access match that of the departing employee's account or another employee's account.
  • Questions or concerns may be directed to the Computing HelpDesk at 568-3555 or helpdesk@jmu.edu.

• Standard account access for faculty and staff to the department's Common folder and to the employee's Home directory (naming convention for the Home directory is the employee's e-ID).
• Upon request, account access for student employees to the department's Common folder.
• Ability to save, store and share files within your department (and with other departments upon request).
• Access to computing resources such as software applications, updates, and patches. Some of this software is available in the APPS folder of your departmental NetWare server and accessed from your desktop computer. Other software is "available" to be installed on your computer from the JMU Apps folder from your computer's Start menu. The JMU Apps folder features and benefits are only available if the Novell NetWare Client is installed on your computer (contact the Computing HelpDesk to request installation). Without a JMU Novell eDirectory / NetWare account and the Novell NetWare Client you will not be able to utilize the software in the JMU Apps folder.
• Scheduled backups of files securely stored on network storage.
• Ability to share and print to network printers.

Service Turnaround Expectations

Information Technology strives to create, modify, or remove accounts within two business days (or by the removal date) and notify the supervisor and/or department head and the employee of the account (where applicable) the account status. If the account cannot be created within this time frame, the supervisor and/or department head will be notified concerning the situation.

Additional information on Novell NetWare 6.5