Network/Internet Connectivity in the Residence Halls (CampusNet)
This service provides wired JMU network and internet connectivity to students living in the residence halls.
Service Covers:
- Telephone and on-site support of wired network/internet connectivity issues including port/jack, virus, spyware, and security-related issues that prevent connectivity.
- On-site network connectivity issues.
- JMU Wireless network connectivity issues.
- Malware, spyware and virus removal.
- Hardware warranty repair verification.
- System restoration due to replaced hard drive under warranty.
- Installation of supported JMU applications found on the downloads site (http://www.jmu.edu/computing/downloads).
Service Does Not Cover:
- Backup of personal files.
- Installation of third party applications such as Office.
- Wireless access in the residence halls.
- The use of personal routers or hubs.
- The support of gaming devices (Xbox, Playstation, etc).
Student Responsibility
- Provide a contact phone number when calling for assistance.
- Before dropping off computer, backup personal files.
- Check email frequently for responses from technician.
- Use Symantec Anti-Virus software freely available from the downloads site (http://www.jmu.edu/computing/downloads).
- Keep operating system and spyware removal tool updated.
- Not to install personal wireless routers and hubs due to the high probability of interference and security issues.
- Contact the Computing HelpDesk at 540-568-3555 or e-mail helpdesk@jmu.edu for problem determination, to request on-site support, or for authorization to drop off computer for service.
Service Turnaround Expectations
- Information Technology strives to complete service within three business days. Many variables can influence turnaround time: high-volume periods (such as the start of a semester) and diagnostic time.
Additional information is available on the JMU Web at http://www.jmu.edu/computing/quick/student.shtml