HelpDesk

Retrieving Deleted Messages in Microsoft Outlook

NOTE: This self-help page will only provide assistance if using Microsoft Outlook.
Some messages may be retrievable once deleted through a deleted messages folder. The following directions show how to gain access to this folder.

• Go to the Tools menu and choose IMAP Folders...
  
  
  
  
  
  
• Click on the Query tab and Outlook will begin to populate a list of folders
  
  
  
  
  
  
• Search through the list and find the folder deletedmessages.dept.mailbox where dept may be
  your e-id if the message was in a personal folder and mailbox is the name of the folder the
  original message was deleted from
  
• Click on this folder and then click on Subscribe, Apply and then Ok
  
  
  
  
  
  
• A new folder will appear in Outlook that will contain available deleted messages
  
  
  
  
  
  
• Right click and choose to Undelete the desired messages
  
  
  
  
  
  
• To complete the process drag and drop the messages to the desired folder