HelpDesk

Celebration & Recognition

Computing HelpDesk Says, "Hasta La Vista™" to Long Waits!
With a new Windows operating system and Office suite, the Computing HelpDesk geared up with technical and customer service training and a little philosophy to make the start of school a success. Congratulations to the HelpDesk for beginning another year with the demonstration of exceptional teamwork and quality customer service!

Staff Earn Industry-wide Recognized Certification

Administration & Finance Team Customer Service Award
Congratulations to Mohammad Sumbal and the Diversity Council - Facilities Management Apprenticeship sub-committee team for receiving the Team Customer Service Award for 2007!

JMU Success Series Team Project Winner
Congratulations to Computing HelpDesk Analyst, Mohammad Sumbal, and the Innovators project team for the winning JMU Success Series project entitled Achieving Diversity at JMU Professor in Residence Program. Their project has now been implemented at JMU!

Smooth Sailing for the Start of School 2006
The Computing HelpDesk geared up with technical and customer service training and a little philosophy to make the start of school a success. Congratulations to the HelpDesk for the demonstration of exceptional teamwork and quality customer service!

Administration & Finance Customer Service Award
Congratulations to Computing HelpDesk Analyst, Mohammad Sumbal, the recipient of the Administration and Finance Customer Service Award for 2006!

Best of the 'Burg
The students voted the JMU HelpDesk as Best Computer Repair in the 'burg for 2006.

SIGUCCS Fall 2005 Conference Monterey, California
Vivian Pair, Virginia Commonwealth University Help Desk Manager, assisted by Debby Boyle, JMU Computing HelpDesk Manager, wrote and presented the paper "Internal and External Collaboration: Building a Strong HelpDesk Environment." Click here for the PowerPoint presentation (special thanks to Jamie Johnson for his powerpoint assistance).

Customer Service Week
Each October, the JMU Computing HelpDesk celebrates Customer Service Week to recognize the importance of customer service and to honor the staff that provide the support firsthand. Read about our week of fun and celebration.

Administration and Finance Customer Service Award
The HelpDesk Team was recognized and awarded the Team Customer Service Award 2005 at the Administration and Finance Divisional meeting. Debby Boyle, HelpDesk Manager, was nominated for the Individual Customer Service Award.

Support World Magazine Recognition

Tom Hardbarger passed the Help Desk Analyst Certification Exam as listed under 'HDI Training and Certification, SupportWorld, March/April 2006, p31.

James "Jamie" Johnson passed the Help Desk Analyst Certification Exam and Herbert "Tom" Hardbarger and Travis Ward passed the Customer Support Specialist Certification Exam as listed under 'HDI Training and Certification, SupportWorld, Sept/Oct 2005, p28.

JMU Computing HelpDesk's Customer Service Week contests mentioned in 'Getting Ready for Customer Service Week 2005', SupportWorld, July/August 2005, p13.

Debby Boyle passed the Help Desk Manager Certification Exam as listed under 'HDI Training and Certification, SupportWorld, Jan/Feb 2005, p22.

Customer Service Group Recognition
of the JMU Computing HelpDesk's creative celebration of Customer Service Week with "Build Strong Bonds with Contests"