Computing HelpDesk

Hours:
Mon-Thu: 8:00am - 9:00pm
Friday: 8:00am - 5:00pm
Saturday: Closed
Sunday: 3:00pm - 9:00pm
(when classes are in session)

Exceptions:
Follows JMU's schedule for inclement weather. 
Exceptions for Academic Year 2011-2012

Computing HelpDesk Summer Hours:

Mon-Thu: 8:00am - 7:00pm
Friday: 8:00am-5:00pm
Saturday: Closed
Sunday: 3:00pm - 7:00pm
(when classes are in session - see exceptions)

Inclement Weather:
Computing HelpDesk typically follows the closings and delays of the University.

 

Contact by:

Phone
540.568.3555

Walk-In
Lower Level Frye Building,
Room 103 - for e-ID password resets & authorized drop-off for laptop wireless issues, on-campus residence hall connectivity problems & Dell/Apple hardware warranty repair

Self-Help
Computing HelpDesk Self-Help
24 hours a day, 7 days a week

E-mail
helpdesk@jmu.edu
submit request anytime, response within 2 business days on M-F 8am-5pm
(turnaround may be longer at the start of a semester)

Online
Submit an Online Request
submit request anytime, response within 2 business days on M-F 8am-5pm
(turnaround may be longer at the start of a semester)