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Computing - HelpDesk Certification

Mike Benedict

• Help Desk Institute: Support Center Analyst (SCA)
  

Debby Boyle

• Help Desk Institute: Customer Support Specialist (CSS)
  
• Help Desk Institute: Help Desk Analyst (HDA)
  
• Help Desk Institute: Help Desk Manager (HDM)
  
• Help Desk Institute: Certified Instructor (CSS, HDA and HDM)
  

Richard Blankenship

• Help Desk Institute: Help Desk Manager (HDM)
  
• Help Desk Institute: Help Desk Analyst (HDA)
  
• Information Systems AA&S degree
  
• CompTIA Network+ Certified Professional
  

Kevin Conrow

• Help Desk Institute: Help Desk Analyst (HDA)
  
• Microsoft: Installing, Configuring and Administering Microsoft Windows XP Professional 70-270
  

Tom Hardbarger

• Help Desk Institute: Help Desk Manager (HDM)
  
• Help Desk Institute: Help Desk Analyst (HDA)
  
• Help Desk Institute: Customer Support Specialist (CSS)
  

Jamie Johnson

• Help Desk Institute: Help Desk Manager (HDM)
  
• Microsoft Office Specialist (MOS)
  
• Help Desk Institute: Help Desk Analyst (HDA)
  
• Apple Certified Help Desk Specialist (ACHDS 10.3)
  
• CompTIA A+ Certified Professional
  
• W3 Schools HTML Developer (HTML, XHTML, CSS)
  

Tom Shomo

• Help Desk Institute: Help Desk Manager (HDM)
  
• Help Desk Institute: Help Desk Support Engineer (HDSE)
  
• Help Desk Institute: Help Desk Analyst (HDA)
  
• CompTIA Network+ Certified Professional
  

Mohammad Sumbal

• Help Desk Institute: Help Desk Manager (HDM)
  

Travis Ward

• Help Desk Institute: Customer Support Specialist (CSS)