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Hardware Warranty Repair for personally owned
Dell and Apple computers

Service covers

• Testing, diagnosis and replacement/repair of Dell and Apple manufacturer defective parts on computer systems under warranty.

• Updating BIOS and necessary drivers.

• If hard drive requires replacement, reloading operating system and installation of anti-virus and anti-spyware software.

• Facilitating repairs that are required to be performed by the manufacturer.

• On systems with Dell's CompleteCare service plan, we will facilitate the replacement of computers damaged beyond repair.

• Service does not cover personally-owned printers, scanners, or other optional peripheral devices or the reinstallation of application software or the recovery of data in the case of hard drive replacement. Customers may contact an external vendor for these services.

• Accidental damage is covered under Dell's Complete Care warranty only. Apple does not offer any accidental damage coverage at this time.

• Batteries are covered under warranty for the first year of ownership regardless of the type of warranty. This applies to both Apple and Dell laptops

Owner Responsibility

• Creating copies of data files (class work/homework, photos, music, etc.) on CDs, USB key drives, or other media.

• Providing the computer's service tag (Dell) or serial number (Apple) for warranty verification.

• Contacting the JMU Computing HelpDesk at 540-568-3555 for problem determination and authorization to drop off hardware for repair.

• Removing, disabling or providing the Windows password, so our technicians can service your unit.

Service Turnaround Expectations

• Information Technology strives to complete warranty repairs in two business days. Many variables can influence turnaround time: high-volume periods (such as the start of a semester), diagnostic time, and parts availability.

Service does not cover personally-owned printers, scanners, or other optional peripheral devices or the reinstallation of application software or the recovery of data in the case of hard drive replacement. Customers may contact an external vendor for these services.