Computing HelpDesk Hours:
Phone: 540-568-3555
Mon-Thu: 8:00am - 9:00pm
Friday: 8:00am - 5:00pm
Saturday: Closed
Sunday: 3:00pm - 9:00pm
(during class session)
Exceptions:
November 23-24, 2009:
Open 8am-5pm
November 25, 2009:
Open 8am-Noon
November 26-27:
Closed
Any computer equipment being that is being relocated, transferred or surplussed must be processed through PC Services using the Equipment Inventory Change Request (EICR) form. Failure to accomplish this results in the equipment remaining on your organization’s asset inventory and also resulting in being charged for maintenance support on that equipment. To surplus or transfer equipment:
After PC Services picks up surplus equipment, they do three checks on the hardware to:
Surplus handling has a lower priority than equipment repair, thus, requests are filled as time and personnel allow. PC Services does not repair units that are inoperable and turned in as surplus.
PC Services receives and monitors requests for equipment recycling and redistribution. Contact PC Services at pcservices@jmu.edu with a brief description of what you need. Requests are filled on a first come, first served basis. Units must meet the minimum requirements for recycling and redistribution which include:
Units that do not meet the minimum requirements may be redistributed at a customers request but will not receive maintenance support and when repair is required will be processed and prepared for salvage. Departments desiring to upgrade their units (i.e. hard drives or memory) can do so at their own expense.