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Computing HelpDesk

Hours:
Mon-Thu: 8:00am - 9:00pm
Friday: 8:00am - 5:00pm
Saturday: Closed
Sunday: 3:00pm - 9:00pm
(when classes are in session)

Exceptions:
Follows JMU's schedule for inclement weather. 
Exceptions for Academic Year 2011-2012

Hardware Upgrades


Requesting an Upgrade
PC Services provides hardware upgrades for JMU owned computers for hard drives, memory, bios, etc. Upgrades are provided at a nominal cost for parts and installation. The procedure to request an upgrade includes:

  • Contact the HelpDesk at 568.3555 or helpdesk@jmu.edu to place your upgrade request.
  • The HelpDesk will notify PC Services who will initiate a work order.
  • PC Services may contact the customer if additional information is needed.
  • PC Services will provide a cost estimate and request authorization to proceed.