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Computing HelpDesk

Summer Hours: starting May 6th
Mon-Thu: 8:00am - 9:00pm
Friday: 8:00am - noon
Saturday: Closed
Sunday: 3:00pm - 9:00pm
(when classes are in session)

Exceptions to the schedule

Hardware Upgrades


Requesting an Upgrade
PC Services provides hardware upgrades for JMU owned computers for hard drives, memory, bios, etc. Upgrades are provided at a nominal cost for parts and installation. The procedure to request an upgrade includes:

  • Contact the HelpDesk at 568.3555 or helpdesk@jmu.edu to place your upgrade request.
  • The HelpDesk will notify PC Services who will initiate a work order.
  • PC Services may contact the customer if additional information is needed.
  • PC Services will provide a cost estimate and request authorization to proceed.