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Computing Homepage

Information Technology Help Desk

Mon -Thu: 8:00am -9:00 pm
Friday: 8:00am - 5:00pm
Saturday: Closed
Sunday: 3:00pm - 9:00pm

(when classes are in session)

Exceptions for the year


Hardware
Purchases and repair

 

Learn more about buying a JMU-owned computer or a personal computer, JMU-owned setup, recommended minimum computer configurations, PDA’s, Smartphones and more.

Students

  • Hardware Repair

    Do you need to have your computer repaired?  JMU PC Services offers warranty repair for Apple and Dell computers.
  • Minimum Computer Specs

    Does your equipment meet the recommended minimum equipment configuration? JMU has minimum specifications for computer equipment to ensure that your computing needs are met.

Faculty and Staff

  • Hardware Repair

    Do you need to have your university owned computer or printer repaired?  JMU PC Services will repair your hardware for you.  PC Services will also perform warranty repairs on your personally owned Dell or Apple system.
  • Computer Purchases

    Are you looking to purchase new computer equipment for your department? Computers can also be purchased for personal use. Interest free loans are available for qualifying faculty and staff members. To see what is available, check the current offerings from Dell and Apple

    For netbooks and other mobile devices, please check the support statements before purchasing.
  • Setup and Installation Request for JMU-owned Computers, Printers, and Mobile Devices

    What needs to be done when your department receives a computer, printer or mobile device? Your equipment needs to be registered with an Equipment Service Number (ESN) first and then the software needs to be properly configured. Request assistance with JMU-owned computers, printers, and mobile devices. Instructions are provided "as is" for personally-owned mobile device configuration to Exchange.
  • Surplus Equipment Pickup

    Do you have excess or old computer equipment that you no longer need?  PC Services will pick up your equipment from you at no charge.
  • Surplus Equipment Re-issue

    PC Services also redistributes computer equipment that has been turned in for surplus.  Check here for more information.  Surplus systems do not contain software, you will need to arrange to have the software installed.
  • Hardware Upgrades

    Does your department want to upgrade existing systems? PC Services can upgrade your memory, hard drive, optical drive, etc... for you.
  • Minimum Computer Specs

    Does your equipment meet the recommended minimum equipment configuration? JMU has minimum specifications for computer equipment to ensure that your computing needs are met.