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Information Technology Help Desk

Operational Hours and Exceptions

Get Help

JMU offers several options for helping you, including online self-help and various methods of reporting issues and requesting assistance.  These options are available for faculty, staff, students, and affiliates.  Additional information for targeted faculty and staff groups is presented under the Faculty and Staff section.

Additional Information for Faculty and Staff

Faculty and Staff

  • East Campus Support

    CISE-IT (College of Integrated Science and Engineering Information Technology) provides online assistance for CISE faculty and staff in the CS/ISAT, ENGEO and Blue Ridge buildings, and those located 220 University Blvd., 380 University Blvd., Arboretum Pavilion, Convocation Center, Festival, Madison Connection Pavilion, and Leeolou Alumni Center.  Faculty and staff on east campus should contact the Information Technology Help Desk to route those requests.
  • Ask Your Technology Coordinator

    Technology Coordinators serve as a contact between your college/department and the department of Information Technology. Check with your college or departmental technology coordinator about your computing problem or question.