Supervisors or Department Heads must submit the Network File Storage Access request form to request the following:
Your new supervisor must complete a Network File Storage Access request form and indicate that you're in a new department. Also, your supervisor will need to indicate what special access you might need to various folders. It may be easier for your supervisor to indicate another employee that has the same access rights that you need. Have your former supervisor submit a removal of access if you no longer need access to that department's folder.
Your computer should fit into one of the three categories below.
On-campus, JMU-owned computers joined to the Domain (JMUAD) will receive automatic drive mapping. This only applies to users logging into their domain (e-ID) account on a Windows-based computer. This will not work for generic accounts, or any other local account (e.g. administrator accounts). Those accounts will need to map the drives using the instructions below.
On-campus, JMU-owned (or personally-owned) computers not joined to the domain and all Macs will need to manually map drives using the instructions below:
Off-campus computers connect and access files using two-factor authentication through JMU's SSL VPN service.
A Network File Storage Environment list is provided to determine on which network drive (Windows) and server (Mac and Windows) your current departmental and personal user folders reside. This information is provided in an Adobe Acrobat readable.pdf file that requires authentication with your JMU e-ID and password to view.
Yes, wireless network access and off-campus access to network file storage is available on Windows 7, 8, and 10 and Mac OS 10.4 or newer computers (see "How do I access my files on the Network" listed above). Off-campus access requires the use of the JMU SSL VPN.
To save files that only you can access:
As long as the file was not created the same day it was deleted, typically a file can be restored from a network file backup. Newly created files that are deleted (or corrupted) during the same workday before a nightly backup has been run cannot be restored.
If a file (created on a previous day) is missing, first try to search for the file because sometimes the file has just been moved to another folder. If you are not successful finding the file, please request a file restore by filling out the File Restoration Request form or by contacting the Information Technology Help Desk. You will need to provide the following information to assist with the recovery:
Information Technology strives to contact you within two business days concerning the status of your file restoration request.
First, review your storage space for outdated files and information that can be deleted. After performing clean-up, if you or your department needs additional space for business related storage, please send a request for additional space to firstname.lastname@example.org. Requests will be evaluated before additional space is granted.
Information Technology strives to contact the requestor about his file storage needs within two business days.
This issue is caused by including special characters in a file name that you saved on your Mac. Go to the file directory using the Mac, search, change and save any file name containing a special character.