JMU-Owned PDAs and Smartphones (Treos)

For Faculty/Staff only!

Treo Frequently Asked Questions are available.

PDA (personal digital assistant) is a term for any small mobile hand-held device that provides computing and information storage and retrieval capabilities for personal or business use, often for keeping schedule calendars and address book information handy.

Smartphones are handheld devices that combine computing, telephone/fax, Internet and networking features. A typical Smartphone can function as a cellular phone, fax sender, Web browser and personal organizer. Unlike portable computers, most Smartphones began as pen-based PDAs, using a stylus rather than a keyboard for input. This means that they also incorporated handwriting recognition features. Some Smartphones can also react to voice input by using voice recognition technologies. Smartphones of today are available in either a stylus or keyboard version. The Palm Treo is an example of a smartphone.

Service Covers

  • Online Request for Installation and Setup of JMU-owned PDAs and Smartphones
  • Support only for JMU-owned PDAs that uses the PalmOS version 4.0 or higher - numerous models with a variety of capabilities can be found on the PalmOne site
  • Support only for JMU-owned Smartphones (Treos) - documentation of supported models found here:
  • NO wireless VPN clients to connect PDAs to the JMU Network
    (See possible Wireless-Pilot options here: http://www.jmu.edu/computing/desktop/wireless/#pilot).
  • Synchronization (listed below), troubleshooting, and assistance with the basic operations of the JMU-owned device

Responsibility of the Customer

  • Consulting your Users Manual for basic function and feature operations
  • If the trouble is regarding a smartphone, place the phone on charge so it is ready for a technician to configure it.
  • Self-Help is available through FAQs and Tutorials.
  • Questions or concerns may be directed to the Computing HelpDesk at 568-3555 or helpdesk@jmu.edu.
  • Provide the HelpDesk with your JMU e-ID, device make and model number, a good contact phone number, and a description of the issue and the urgency of your request.

Service Turnaround Expectations

  • Customers will be contacted within 8 business hours (M-F 8am-5pm) regarding their service request
Synchronizing your Smartphone

You can synchronize your Smartphone one of two ways:

  • Local Sync
  • Using the cradle/cable provided with your Smartphone
  • Refer to your users manual for instructions
  • Wireless Sync
  • Synchronize your Smartphone with your computer while you are away from your desk.
  • Click on the link below to get instructions on how to setup your phone for wireless synchronization:
  • Wireless Sync Instructions

Configuring E-mail on your Smartphone

Versamail is the recommended e-mail client for Smartphones.  Instructions for configuring VersaMail are available here: VersaMail Setup Instructions

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