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Information Technology Help Desk

Mon -Thu: 8:00am -9:00 pm
Friday: 8:00am - 5:00pm
Saturday: Closed
Sunday: 3:00pm - 9:00pm

(when classes are in session)

Exceptions for the year


Logging into Windows Vista/7


For laptops only - You will need to have your laptop plugged into a live network jack via an Ethernet cable on the JMU campus the first time you login and after every e-ID password change.



How to log into your computer

1. If your screen does show your e-ID account, enter your password and select the arrow button.  If it does not, proceed to step 2.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

2. Select Switch User.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

3. Select Other User.

 

 

 

 

 

 

 

 

 

 

4. On the login screen, enter your e-ID and password.  Then click the arrow button to login.