JMU Remote Access Philosophy

 

The internal computers systems, networks and data repositories of James Madison University are critical resources of the University and must be protected against unauthorized access, malicious access, and disruption of service. Authorized users of James Madison University computer systems, networks and data repositories may be permitted to remotely connect to those systems, networks and data repositories for the conduct of University related business only through secure, authenticated and centrally managed access methods.

 

In order to manage remote access reliably and in a low risk manner, all authorized faculty, and staff must use only University approved methods of remote access, and follow our setup recommendations, polices and best practices.

 

IT will provide phone support via the HelpDesk for all Remote Access users whose systems meet our specifications (Windows XP, or OSX for Macintosh). Additionally, users must have a high-speed internet connection (DSL, Cable modem). On-site visits to personal residences are not available. Those with personally-owned systems requiring advanced troubleshooting or configuration assistance will be referred to a local vendor. IT will assist with configuration and troubleshooting of JMU-owned systems. Users must bring the system to the HelpDesk for this service.

 

Virtual Private Networking (VPN) is the service used to provide Remote Access. The VPN client software will be installed to provide encryption between the remote workstation and JMU. Remote users will initiate Remote Access by launching the VPN client and authenticating with their e-ID and password. Users will be assigned an access role in our LDAP Directory to ensure they have access to only the systems they are entitled.