A-to-Z Index

DESKTOP MANAGEMENT


IT MANAGED SOFTWARE

 JMU IT will typically support the latest version and one version previous of an application. (As vendor support allows) The following table lists current managed software and supported/recommended versions.

 

Software

JMU-Supported Version(s)

Distribution Method

Notes

Adobe Acrobat

10.1.15/11.0.12

SCCM

User must purchase license for version updates. Versions prior to 9 MUST BE UPGRADED for continued protection.

Adobe Flash Player

18.0.0.232

SCCM

none

Adobe Reader

10.1.15/11.0.12

SCCM

Application supports 'check for updates' feature. Versions prior to 10 should be removed.

Adobe Shockwave Player

12.1.9.159

SCCM

none

Apple QuickTime

7.7.8

SCCM

Application supports 'check for updates' feature. iTunes must be maintained manually by operator at this time but can be updated through QuickTime 'check for updates' feature.

BeyondTrust PowerBroker

6.7

GPO

Software installs when computer reboots.

Cisco NAC Agent

4.9.2.8

SCCM

none

Microsoft Security Updates

August 2015

SCCM/Microsoft

Self-installation instructions are available on the Desktop Management page.

Microsoft Windows 7

Service Pack 1 Available

SCCM/Microsoft

none

Microsoft Office 2010

Service Pack 2

SCCM

Available from Software Center

Microsoft Office 2013

15.0.4569.1506 32-bit

SCCM

none

Microsoft Internet Explorer

9/10

SCCM/Microsoft

none

Microsoft .NET

3.x/4.x

Microsoft

none

Mozilla Firefox

38.2.1 ESR

SCCM

Versions prior to 38 should be removed. Settings are not managed.

Sun Java JRE

Java 8 Update 51

SCCM

Application supports 'check for updates' feature.

Symantec Endpoint Protection

12.1.6.1a

SCCM/Symantec Management Server

Application supports 'check for updates' feature.

 

WINDOWS SOFTWARE

IT currently offers management services for the following Microsoft operating systems:

  • Windows 7
  • Windows 8.1

 


MACINTOSH SOFTWARE

JMU IT provides the Casper Suite from JAMF Software to provide a 'JMU App Store' and desktop management capabilities for Mac computers. Instructions for installing Casper on any JMU-owned Mac are available here

Users should continue to install OSX patches via Apple's software update mechanism to keep Apple software up to date as described in StartSafe. Non-Apple software will have to be maintained manually.


Services Provided to Managed Computers

JMU IT utilizes both Secunia and Microsoft's System Center Configuration Manager to identify vulnerabilities and distribute Microsoft and non-Microsoft software, updates, and configuration changes to our managed computers. Automatic installation of security updates for the most common products are applied silently with no user intervention required.

Your Responsibilities

While IT can manage some of the most common areas that cause problems and frustration with computers, many areas cannot be centrally managed without significant loss of personal control. A compromise is necessary. That compromise means some aspects of computer operation and maintenance remain the responsibility of the operator (or local support resources). Among the most common:

  • Maintenance of any third party software installed by the operator that is not shown on the lists above
  • Backup of data that is stored on the local hard drive. (network file storage should be used instead)
  • Physical security of the computer
  • Conservative and professional operation of JMU-owned computers
  • Avoiding the installation of unnecessary software on JMU-owned computers
  • Sensitive data protection
    • Storage of sensitive data only to the extent that it is necessary and authorized
    • Use network file storage instead of computer storage for sensitive data unless local storage is necessary and authorized
    • If highly confidential data is stored locally or on portable storage devices, encryption is mandatory. It is your responsibility to contact JMU IT so encryption software can be properly installed.