A-to-Z Index

DESKTOP MANAGEMENT


IT MANAGED SOFTWARE

 JMU IT will typically support the latest version and one version previous of an application. (As vendor support allows) The following table lists current managed software and supported/recommended versions.

Software

JMU-Supported Version(s)

Distribution Method

Notes

Adobe Acrobat

10.1.6/11.0.3

SCCM

User must purchase license for version updates. Versions prior to 9 MUST BE UPDATED for continued protection.

Adobe Flash Player

11.8.800.94

SCCM

10.3.183.23 available from Adobe but not supported on campus. Version 11 recommended.

Adobe Reader

10.1.7/11.0.3

SCCM

Application supports 'check for updates' feature. Versions prior to 9 should be removed.

Adobe Shockwave Player

12.0.3.133

SCCM

none

Apple QuickTime

7.7.4

SCCM

Application supports 'check for updates' feature. iTunes must be maintained manually by operator at this time but can be updated through QuickTime 'check for updates' feature.

BeyondTrust PowerBroker

5.5.1.1

GPO

Software installs when computer reboots.

Cisco NAC Agent

4.8.1.5

SCCM

none

Microsoft Security Updates

July 2013

SCCM/Microsoft

Self-installation instructions are available on the Desktop Management page.

Microsoft Windows XP

Service Pack 3

SCCM/Microsoft

Service Pack 3 deployed to all IT  and AF computers.

Microsoft Windows Vista

Service Pack 2

SCCM/Microsoft

Service packs 2 deployed to IT computers.

Microsoft Windows 7

Service Pack 1 Available

SCCM/Microsoft

Available from Run Advertised Programs

Microsoft Office 2010

Service Pack 1

SCCM

none

Microsoft Office 2013

15.0 32-bit

SCCM

none

Microsoft Internet Explorer

9/10

SCCM/Microsoft

none

Microsoft .NET 3.5

Service Pack 1

Microsoft

none

Microsoft Windows Defender Definitions

July 2013

Microsoft

none

Mozilla Firefox

17.0.7 ESR

SCCM

Versions prior to 17 should be removed. Settings are not managed.

Sun Java JRE

Java 7 Update 25

SCCM

Application supports 'check for updates' feature.

Symantec Endpoint Protection

12.1.2.1/12.1.3

SCCM/Symantec Management Server

Application supports 'check for updates' feature.

 

WINDOWS SOFTWARE

IT currently offers management services for the following Microsoft operating systems:

  • Windows XP (ending 12/31/13)
  • Windows 7
  • Windows 8 (anticipated beginning 7/1/13)

 

MACINTOSH SOFTWARE

JMU IT is beginning to roll out JAMF’s Casper Suite to provide a ‘JMU App Store’ and desktop management capabilities for Macintosh computers. Casper is available for download and installation on any JMU-owned computer from here. (e-ID authentication required)

Users should continue to install OSX patches via Apple's software update mechanism to keep Apple software up to date as described in StartSafe. Non-Apple software will have to be maintained manually.

Services Provided to Managed Computers

JMU IT utilizes both Secunia and Microsoft's System Center Configuration Manager 2007 to identify vulnerabilities and distribute Microsoft and non-Microsoft software, updates, and configuration changes to our managed computers. Automatic installation of security updates for the most common products are applied silently with no user intervention required.

Your Responsibilities

While IT can manage some of the most common areas that cause problems and frustration with computers, many areas cannot be centrally managed without significant loss of personal control. A compromise is necessary. That compromise means some aspects of computer operation and maintenance remain the responsibility of the operator (or local support resources). Among the most common:

  • Maintenance of any third party software installed by the operator that is not shown on the lists above
  • Backup of data that is stored on the local hard drive. (network file storage should be used instead)
  • Physical security of the computer
  • Conservative and professional operation of JMU-owned computers
  • Avoiding the installation of unnecessary software on JMU-owned computers
  • Sensitive data protection
    • Storage of sensitive data only to the extent that it is necessary and authorized
    • Use network file storage instead of computer storage for sensitive data unless local storage is necessary and authorized
    • If highly confidential data is stored locally or on portable storage devices, encryption is mandatory. It is your responsibility to contact JMU IT so encryption software can be properly installed.