Exchange Resources have specific settings that can only be set using Outlook on the Web; this tutorial explains how to open them in a web browser. The steps are the same for those who wish to access a Shared Mailbox or Shared Calendar using a web browser.


Opening Shared Mailboxes (Method 1)

This method will only work if you filled out the Exchange Request Form for Full Access/Ownership. You will need to use this method if you need to change Resource settings.

  1. Log into https://exchange.jmu.edu. Be sure “Use the light version” is not selected.
  2. Click on the portrait icon in the upper-right corner of Outlook on the Web. Click “Open another Mailbox.”
Accessing Shared Mailboxes and Resources Screenshot
  1. In the box that appears, type the name or email address of your Resource or Shared Mailbox.

    Outlook on the Web may present you with possible matches as you type. If no match appears, click the “Search Directory” option.

    The name will either resolve as you typed it, or you will get a list of potential mailboxes to choose from.

    Once a selection has been made, click “Open.”
Accessing Shared Mailboxes and Resources Screenshot

Accessing Shared Mailboxes and Resources Screenshot

Opening Shared Mailboxes (Method 2)

This method will work if you were given reviewer or higher folder-level access to an inbox of a Shared Mailbox, Resource, or personal mailbox. If this is the case, you will only be able to see the specific folders you were given access to. For example, if you were given permission to the Inbox, you will be unable to see sub-folders of the inbox or any other folders like Sent Items or Junk.

If you filled out the Exchange Request Form for Full Access/Ownership and used this method, you will be able to see all folders.

If you use this method, items you delete will be in your Deleted Items, and items you send will be in your Sent Items, not in those of the shared mailbox or resource.

  1. Right Click on your name in the left pane. Click “Add Shared Folder”
Accessing Shared Mailboxes and Resources Screenshot
  1. In the box that appears, type the name or email address of your Resource or Shared Mailbox.

    Outlook on the Web may present you with possible matches as you type. If no match appears, click the “Search Directory” option. The name will either resolve as you typed it, or you will get a list of potential mailboxes to choose from. Once a selection has been made, click “Open.”

    The mailbox will appear on the left at the bottom of your folder list. You may need to click the arrow to expand it
Accessing Shared Mailboxes and Resources Screenshot
Accessing Shared Mailboxes and Resources Screenshot
Accessing Shared Mailboxes and Resources Screenshot

Opening a Shared Calendar in Outlook on the Web

  1. Click on “Add calendar” at the top of your calendar screen, then click “From directory”
Accessing Shared Mailboxes and Resources Screenshot
  1. Enter the name of the calendar you wish to add. You can also enter an employee who has shared their calendar with you.

    Outlook on the Web may present you with possible matches as you type. If no match appears, click the “Search Directory” option. The name will either resolve as you typed it, or you will get a list of potential mailboxes to choose from. Once a selection has been made, click “Open.”

    The Calendar will appear under “Your calendars”
Accessing Shared Mailboxes and Resources Screenshot
Accessing Shared Mailboxes and Resources Screenshot

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