A-to-Z Index

Skype For Business FAQs

General | Help | Skype and Outlook | Persistent Chat


  1. What Skype clients are supported by JMU?

  2. Skype For Business for Windows, Lync for Mac 2011 and Web App client
    Note:  PBX telephone features are not integrated in JMU’s Skype implementation.

  3. What are the differences in the clients?

  4. Client Comparison Table - Microsoft's comparison of all the features and capabilities across the various Skype/Lync clients 

    Skype For Business for Windows is the default client for Skype meetings. Features include presence, contact management, instant messaging (IM) and conferencing.

    Lync for Mac 2011 is the client for Mac computers.  Features include integrated functionality for messaging, presence, conference and voice.  Lync for Mac lacks some of the supported features offered in Skype For Business for Windows, see Client Comparison Table above. 

    Microsoft Skype For Business Web App allows forweb-based conferencing.  If you don’t have the desktop version of Skype for Business, or don’t have a Skype for Business account, you can use Skype for Business Web App to join a Skype Meeting from your browser. Important: You don't need to download or install any apps to join a Skype Meeting with Skype for Business Web App. Just select the link in the meeting request email and follow the instructions in the browser window to join.

  5. What operating systems and browsers are supported by Microsoft Skype?

    Microsoft’s TechNet article lists the various supported browsers and versions.   There is also a more comprehensive list of Microsoft supported browsers for the Skype Web App.

  6. What audio and video devices are recommended to use with Skype if not currently available on my computer?

  7. See Microsoft’s USB Audio and Video Devices article.

  8. What meeting room devices are recommended to use with Skype?

  9. See Microsoft’s Meeting Room Devices article.

  10. What PCs are optimal for use with Skype?

  11. See Microsoft’s PCs Optimized for Skype article.

  12. Can I use Skype to instant message with others who use a different IM solution?

  13. JMU is federated, extending the communication capabilities of Skype, with MSN, Hotmail, JMU students using Live@edu "dukes" e-mail, AOL, and Google.

  14. Can I join a meeting or conference call from a computer that doesn't have a Skype client installed?

  15. Yes, please see Microsoft's article Join from a computer without a Skype client installed using Skype For Business Web App.


  1. Are there any online resources for help?
    • One of the best sources of Help is the Help option inside Skype. Just click Show menu, the down arrow beside the Options icon in the upper right hand corner of the screen, and select Help

  2. Who should I contact if I have questions or issues in the use of installation or use of Skype?

  3. Please contact the IT Help Desk

Skype and Outlook

  1. If Outlook is *not* open, does it save a Skype conversation in the Outlook conversation folder?

  2. The conversation is saved whether Outlook is running or not - provided the default option to save conversations has not been changed.

Persistent Chat

  1. What is Persistent Chat and how do I use it?
    This Persistent Chat document explains all of the great features.

  2. How do I request a Persistent Chat room?
    Faculty and staff may request a persistent chat room through the online form.