Computing HelpDesk Hours:
Phone: 540-568-3555
Mon-Thu: 8:00am - 9:00pm
Friday: 8:00am - 5:00pm
Saturday: Closed
Sunday: 3:00pm - 9:00pm
(during class session)
Exceptions:
November 23-24, 2009:
Open 8am-5pm
November 25, 2009:
Open 8am-Noon
November 26-27:
Closed
CampusNet Support
Service Covers:
- Telephone and on-site support of wired network/internet
connectivity issues including port/jack, virus, spyware, and
security-related issues that prevent connectivity.
- On-site network connectivity issues.
- JMU Wireless network connectivity issues.
- Malware, spyware and virus removal.
- Hardware warranty repair verification.
- System restoration due to replaced hard drive under warranty.
- Installation of supported JMU applications found on the downloads site (http://www.jmu.edu/computing/downloads).
Service Does Not Cover:
- Backup of personal files.
- Installation of third party applications such as Office.
- Wireless access in the residence halls.
- The use of personal routers or hubs.
- The support of gaming devices (Xbox, Playstation, etc).
Student Responsibility
- Provide a contact phone number when calling for assistance.
- Before dropping off computer, backup personal files.
- Check email frequently for responses from technician.
- Use Symantec Anti-Virus software freely available from the downloads site (http://www.jmu.edu/computing/downloads).
- Keep operating system and spyware removal tool updated.
- Not to install personal wireless routers and hubs due to the high probability of interference and security issues.
- Contact the Computing HelpDesk at 540-568-3555 or e-mail helpdesk@jmu.edu for problem
determination, to request on-site support, or for authorization to drop off computer for service.
Service Turnaround Expectations
- Information Technology strives to complete service within three
business days. Many variables can influence turnaround time:
high-volume periods (such as the start of a semester) and diagnostic
time.
Additional information is available on the JMU Web at http://www.jmu.edu/computing/quick/student.shtml