CampusNet

Service Covers:

• Telephone and on-site support of wired network/internet connectivity issues including port/jack, virus, spyware, and security-related issues that prevent connectivity.
• On-site network connectivity issues.
• JMU Wireless network connectivity issues.
• Malware, spyware and virus removal.
• Hardware warranty repair verification.
• System restoration due to replaced hard drive under warranty.
• Installation of supported JMU applications found on the downloads site (http://www.jmu.edu/computing/downloads).

Service Does Not Cover:

• Backup of personal files.
• Installation of third party applications such as Office.
• Wireless access in the residence halls.
• The use of personal routers or hubs.
• The support of gaming devices (Xbox, Playstation, etc).

Student Responsibility

• Provide a contact phone number when calling for assistance.
• Before dropping off computer, backup personal files.
• Check email frequently for responses from technician.
• Use Symantec Anti-Virus software freely available from the downloads site (http://www.jmu.edu/computing/downloads).
• Keep operating system and spyware removal tool updated.
• Not to install personal wireless routers and hubs due to the high probability of interference and security issues.
• Contact the Computing HelpDesk at 540-568-3555 or e-mail helpdesk@jmu.edu for problem determination, to request on-site support, or for authorization to drop off computer for service.

Service Turnaround Expectations

• Information Technology strives to complete service within three business days. Many variables can influence turnaround time: high-volume periods (such as the start of a semester) and diagnostic time.

Additional information is available on the JMU Web at http://www.jmu.edu/computing/quick/student.shtml