Computing Homepage
 

Computing HelpDesk Hours:

Phone: 540-568-3555
Mon-Thu: 8:00am - 9:00pm
Friday: 8:00am - 5:00pm
Saturday: Closed
Sunday: 3:00pm - 9:00pm
(during class session)

Exceptions:

November 23-24, 2009:
Open 8am-5pm

November 25, 2009:
Open 8am-Noon

November 26-27:
Closed



CampusNet Support


Service Covers:

  • Telephone and on-site support of wired network/internet connectivity issues including port/jack, virus, spyware, and security-related issues that prevent connectivity.
  • On-site network connectivity issues.
  • JMU Wireless network connectivity issues.
  • Malware, spyware and virus removal.
  • Hardware warranty repair verification.
  • System restoration due to replaced hard drive under warranty.
  • Installation of supported JMU applications found on the downloads site (http://www.jmu.edu/computing/downloads).

Service Does Not Cover:

  • Backup of personal files.
  • Installation of third party applications such as Office.
  • Wireless access in the residence halls.
  • The use of personal routers or hubs.
  • The support of gaming devices (Xbox, Playstation, etc).

Student Responsibility

  • Provide a contact phone number when calling for assistance.
  • Before dropping off computer, backup personal files.
  • Check email frequently for responses from technician.
  • Use Symantec Anti-Virus software freely available from the downloads site (http://www.jmu.edu/computing/downloads).
  • Keep operating system and spyware removal tool updated.
  • Not to install personal wireless routers and hubs due to the high probability of interference and security issues.
  • Contact the Computing HelpDesk at 540-568-3555 or e-mail helpdesk@jmu.edu for problem determination, to request on-site support, or for authorization to drop off computer for service.

Service Turnaround Expectations

  • Information Technology strives to complete service within three business days. Many variables can influence turnaround time: high-volume periods (such as the start of a semester) and diagnostic time.

Additional information is available on the JMU Web at http://www.jmu.edu/computing/quick/student.shtml