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Information Technology Help Desk

Mon -Thu: 8:00am -9:00 pm
Friday: 8:00am - 5:00pm
Saturday: Closed
Sunday: 3:00pm - 9:00pm

(when classes are in session)

Exceptions for the year

Network / internet Connectivity in the residence halls (Campusnet)

The CampusNet service provides support for the wired and JMU Official wireless networks to students living in JMU residence halls.

Service Covers:

Support via telephone or on-site in the residence halls, and/or authorization to drop off a computer for resolution of network connectivity issues.  Service covers support for problems preventing computer connectivity to the network/internet in a residence hall which may be caused by network, port/jack, virus, spyware, security-related, or other issues.

Service Does Not Cover:

  • Backup of personal files
  • Installation of third party applications
  • Use of personal wireless routers or hubs (not permitted in residence halls)
  • Use of gaming devices (Xbox, PlayStation, etc)

Student Responsibility:

  • Provide a contact phone number when calling for assistance
  • Provide a power adapter for non-Dell laptops
  • Backup data files before dropping off computer  
  • Removing, disabling or providing the computer password so our technicians can service your computer
  • Check JMU e-mail frequently for responses from technician (computer labs are available to check e-mail)
  • Use Symantec Endpoint software freely available from the downloads site (http://www.jmu.edu/computing/downloads)
  • Keep operating system and spyware removal tools updated
  • Contact the IT Help Desk at (540) -568-3555 or e-mail helpdesk@jmu.edu for problem determination, to request on-site support, or for authorization to drop off computer for service

Service Turnaround Expectations

  • Information Technology strives to complete CampusNet service within three business days.  Many variables can influence turnaround time, such as high-volume periods at the start of a semester and diagnostic time

Additional information is available on the JMU Web at http://www.jmu.edu/computing/quick/student.shtml