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Network / internet Connectivity in the residence halls (Campusnet)

The CampusNet service provides support for the wired and JMU Official wireless networks to students living in JMU residence halls.

Service Covers:

Support via telephone or on-site in the residence halls, and/or authorization to drop off a computer for resolution of network connectivity issues.  Service covers support for problems preventing computer connectivity to the network/internet in a residence hall which may be caused by network, port/jack, virus, spyware, security-related, or other issues.

• On-site residence hall network connectivity issues
• JMU Official Wireless network connectivity
• Malware, spyware and virus removal
• Diagnostics for hardware warranty repair verification
• Operating system and data restoration due to replaced hard drive under hardware warranty
• Installation of supported JMU applications found on the downloads site (http://www.jmu.edu/computing/downloads)

Service Does Not Cover:

• Backup of personal files
• Installation of third party applications
• Use of personal wireless routers or hubs (not permitted in residence halls)
• Use of gaming devices (Xbox, PlayStation, etc)

Student Responsibility:

• Provide a contact phone number when calling for assistance
• Provide a power adapter for non-Dell laptops
• Backup data files before dropping off computer  
• Removing, disabling or providing the computer password so our technicians can service your computer
  
• Check JMU e-mail frequently for responses from technician (computer labs are available to check e-mail)
• Use Symantec Endpoint software freely available from the downloads site (http://www.jmu.edu/computing/downloads)
• Keep operating system and spyware removal tools updated
• Contact the Computing HelpDesk at (540) -568-3555 or e-mail helpdesk@jmu.edu for problem determination, to request on-site support, or for authorization to drop off computer for service

Service Turnaround Expectations

• Information Technology strives to complete CampusNet service within three business days.  Many variables can influence turnaround time, such as high-volume periods at the start of a semester and diagnostic time

Additional information is available on the JMU Web at http://www.jmu.edu/computing/quick/student.shtml